Lucky Pie Pizza & Taphouse

Super frustrated with the service all around. I understand that mistakes can happen and things are busy on a Friday. But it was just continual frustration trying to get an order or feel like my business even matters to this restaurant. I attempted to make an online order and the system was down. I called and someone was able to take my order via phone, which was great, technology can be an issue. I get to the restaurant at the end of the 20-30 minute quoted time frame for it to be ready, it wasn’t ready so I waited about 10 more minutes. At this point I ask another host to check on the order again, she tells me that the order never went through and apologizes. She then re-enters it and tells me it will be about 10 minutes, at this point I was still willing to let it go as “things happen”. I go sit at the bar to wait (which I informed her I was doing and others were doing as well), 15 minutes goes by and still nothing. Others at the bar get their order and leave….I finally go up to the same host to ask about a timeframe. She then pulls the pizza off the heating shelf by the host stand and apologizes for the delay……I’m unsure how long the pizza and I would have waited if I hadn’t asked. I finally walk out an hour after the quoted time for my food to be ready. I tried to let this go, but then decided to call and ask to speak to a manager because the whole thing was pretty frustrating. I was told the manager was busy at the time but would call me back about the issues and I left my number. Again, I understood, it was a busy time. At 8:45, 2 hours later, still not having received a call back, I again try to reach someone since closing is at 9, no one answers so I leave a voicemail. It is now 1.25 hours after close and no one has contacted me. This isn’t a “things happen” anymore, this is awful service. I am not one to leave negative reviews often, but at this point it seems like a manager isn’t even willing to speak with me, so a public review seems to be the only way to express frustration. Ultimately, the pizza was fine, I probably would have even gone back. But to be blown off as a customer, I would prefer to spend my money somewhere else and get something just as good.

I convinced my husband to give Lucky Pie another try (he has previously not been a fan); we had not been in the restaurant to dine for almost 18 months, which was not a great experience, and he has refused to go back since. The service this time was, in a word, abysmal. The restaurant was about 2/3 full when we were there. Our waiter was sullen and clearly could not have cared less about our table. My husband had a few questions about the draft beer list, and our waiter had absolutely no idea. In the time it took me to get my drink, the table next to us (which had arrived ten minutes after us) had received their drinks, ordered, and received their food. Almost forty minutes after we'd ordered our pizza and it had not arrived, I finally asked our waiter when it was expected. It was very clear at that point that somewhere in the line there was a miscommunication; either the waiter did not put in the order, the kitchen lost it, or something else happened. Rather than own up to that, our waiter clearly lied to us and said we had "ordered a pizza that took longer to bake". I ended up having to get it boxed up immediately and eat it in the car on the way home. To add insult to injury, my salad had a long black hair in it. I've always like their pizza, but after this experience we won't be heading back any time soon.

The pizza was good. The think crust was good. The customer service was friendly and helpful answering questions about the menu. Found out the lamb meatball are mixed with pork. Glad the person found out before he ordered it.

It’s a gem in Downtown Louisville. We went for lunch and it wasn’t too crowded. We got to sit outside in the sun ☀️ which made it even better! The kids meals are pretty expensive $10-14 pp but the pizzas are kid approved! We ordered the bee sting (9/10), arugula salad (10/10), bacon peanut brittle (7/10), kids pepperoni and kids cheese (10/10). Delightful!

Came for the happy hour on a Sunday and was not disappointed. We ordered the mules, which were pretty good, nothing super special but well priced. The thing I liked most is their happy hour food. We got the ricotta plate and peanut brittle, which pre tax comes out to $7, a real bargain. Also $6 cheese pizzas, which we'll have to try next time. There are also some other places around that offer Sunday/weekend happy hours, so good location for that. Note that you have to sit at the bar (or patio I believe when it's open) to take advantage of the special. Pretty decent amount of bar seating.

We were absolutely starving, so I missed taking a picture as soon as we received our food. I attached a pic of what was left of our Margherita pizza. Service was great, atmosphere is great, but the pizza (even beyond the black char) was pretty bad and beyond disappointing. My wife described the crust (that was NOT burned) as a "cracker", and I would have to agree. Our server (who again was great) took it off our bill, but this should have never left the kitchen in the first place. Beyond the burning, the ingredients and pizza felt cheap, so this was just a monster disappointment after so much Reddit hype.

Great tap selection (according to hubby) and nice patio! Slightly $$ and at the same time very tasty for both regular and gf pizza. My GF pizza was great - which is a nice surprise since I’m used to and tolerate mediocre gf pizza when dining out. We’ll be back!

I really wanted to give a great review as I had been here in the past and had thought their pizza was good. Not great, but good. Tonight I called for a take out order. I was told it would be an hour which I was okay with. I asked if I could order 1/2 Margaretta and 1/2 Pepperoni pizza and was told yes. What I recieved was a cold pizza with fried to a crisp pepperoni in a cup. Who does that??? And if fresh mozzarella was used, it was indistinguishable. I had to reheat the entire pie and try to get the pepperoni to meld with the pizza. Horrible and disappointing. I also ordered a market salad which was okay but overpriced for what I got. It did have a few veggies in it but was nothing special. I will not eat here again.