C J.
Yelp
I've given this location a lot of chances, but this Saturday was one of the worst experiences I've had at a bowling alley in the Boston area.
We enter Lucky Strike and ALL of the machines to pay for game credits are broken, so we have to pay in cash. This isn't the first time these games credit machines have been faulty, so they haven't bothered fixing them in over a month. The arcade games are decent (although some are broken), but we notice people staring at us as we play.
After playing at the arcade, we try to reserve a spot for bowling. It's 5:30 pm and I see some open lanes. They tell me that there won't be any available lanes until 8pm. Ridiculous, I'm not waiting three hours, especially when some lanes are open!
Meanwhile, my boyfriend is waiting ten minutes at the bar to get fountain drinks, despite there being three waitresses talking to each other. We ordered a lemonade and an orange soda. I kid you not, the guy comes back with orange juice with a shot of sparkling water. How does he not know what an orange soda is when it's listed on their menu???
We hunt down a waitress to complain about this terrible "orange soda." She finally tells us that they're out of orange soda because, turns out, someone bought out the place for a private party. That's why people were staring at us, because they reserved the place for their birthday party! There were absolutely no signs, no one told us it was closed, no communication whatsoever until I complained about an "orange soda." They just told us that the lanes were closed until 8pm. They should've had a sign posted at the entrance so people wouldn't waste their time, because we weren't the only people confused.
Even before this experience, the food is nasty to mediocre, and the service is always slow no matter how busy it is. They don't even serve you at your lane like the lucky strike in Fenway. Some games/machines are always broken and they don't bother fixing them.
After this last experience, I'm never coming to this location again.