Lucky's Cheesesteak & Sub Shop

As a native to Charlottesville I thought it was exciting to see that there is a Cheesesteak restaurant. However, I was somewhat disappointed in the service that I received my first time there I commute from Richmond to Charlottesville for work and on my way back home(7pmish) I decided to stop in to get a cheesesteak. Upon my arrival no one greeted me or asked if I wanted to drink or if I want to order food which left me to ordering on the kiosk. I was expecting to have my food in 20mins +/- 5 however,it took all of an hour to receive my food. No one checked or provided updates on my wait time. This delayed my return home tremendously. As a customer who wanted eat in and experience the atmosphere of the restaurant Ihad to no choice opt for the road. No apologies or explanation were given. The sub was decent I imagine it would have been better hot. Not sure if this is the usual but was my first experience there, it was underwhelming.

This place is a joke. We showed up 15 minutes before closing—plenty of time to order—and the staff had already locked the doors and started pretending the place didn’t exist. Lights dimmed, people cleaning up, ignoring customers outside like we were invisible. If you’re that desperate to go home early, maybe don’t work in food service. We drove out of our way for a cheesesteak, and instead got a masterclass in laziness and bad attitude. Don’t post business hours you clearly have no intention of honoring. Nothing says “we don’t care about customers” like shutting down early and hoping no one notices. Save your time and money—there are plenty of spots nearby that actually want your business.

Wife and I decided to get something to eat late this past Sunday night. I googled for any restaurants still open after 9:30PM. Among the returned restaurant names was Lucky’s Cheesesteaks and Subs. We found parking within 100ft of Lucky’s. We read the posted menu and decided to partake of the food. We both ordered the Classic Cheesesteak. I added some peppers and mushrooms to mine, my wife added just the peppers. We added a shared order of onion rings and diet cokes. Lordy, these were the BEST cheesesteaks we have ever eaten. The onion rings were perfect with their added crunch of bread crumbs!!!! You won’t be disappointed eating at Lucky’s.

Cheesesteaks are amazing, service is top tier! Shout out Adam, Lucky, Mikayla and Daisy! Try the lemon drop, pretty darn good!

Pretty good bowls for a really good price. They serve up good portions too. You can also make your own bowls. They have vegetarian options and different flavors. We enjoyed it.

Just ordered over the phone and picked up my order. Got home and the order is completely incorrect. The sandwich I ordered was not made as requested - doesn't look like they took down the details when I spoke with them. My wife picked up the food and they forgot our drinks as well.

Great service & amazing food/cocktails! Light & refreshing but also fulfilling. Definitely will be back :)

We ordered a couple of cheesesteaks and some sweet potato tots to go. They were ready quickly, and pickup was easy. Seemed like a cool place for a drink but the food was just ok, not something I'd seek out to eat again. It was also more than $8 for the small box of tots with a tiny cup of warm ranch that was not good. I'd say it's probably a good spot for late night "drunchies" though.