Alan L.
Yelp
Last year we had dinner at Lucrezia Italian Restaurant, Crown Point Indiana. I gave rave reviews. SO what happened. Since they were rated #15 in the region for restaurants, I believe this year they will falter.
We had family and friends from out of State in this past weekend. I did speak very highly of this location. Raved not only about the food, but the service. Now knowing it was Friday night, and rightly so, they would be busy. So we arrived around 7ish. The hostess took our name and was aware there were 5 of us. She stated it would be 30 to 35 minutes as there was a couple before us and some customers wee ready to leave. Hey, I get it. Not a big deal. Patrons came in and the same spiel was given them. A few had a party of 3 one couple had also arrived. The hostess took their names. Grant it they had a small group,and a small table opened up. While we were there, now 45 minutes waiting and watching small groups come in and be seated, several 4-somes came in. Same spiel, 30-35 minutes. Now we been waiting 50 minutes. She took the 4-some groups and seated them. O.K., so, I went to her and asked why. She stated she only had tables for 4. So, you mean you can't put a chair for the 5th person at the table. She said sorry and said another 15 minutes. Again and again, two sets of 4's came in. They were seated almost immediately. I go up there to inquire, and she said, "What group are you with?" REALLY!!! We been sitting there close to an hour!
We decided to go elsewhere. After being embarrassed in front of my family and friends, I had it. IF THIS restaurant can not get decent help hostessing, maybe they should either fire the hostess, or have someone who knows what they are doing!
I will NEVER return to Lucrezia again, especially after being treated the way we were treated. We were understanding it was Friday evening and they were busy. The kicker was, a lot of servers were standing around and the hostess was being giggly with the new patrons that were coming in. If I could give zero stars for this unfriendly restaurant I would. I also will NOT vote this year for them.
We ended up going to Station 21 with our party. They too were busy. We were welcomed with open arms and were seated within 10 minutes. Additionally, Station 21 food is outstanding and their service impeccable.
If you want professional service, Lucrezia, is a place to avoid. Very terrible experience.
I would recommend avoiding this restaurant.