SF M.
Yelp
I am beyond frustrated with my recent visit to Luke's Grocery. After making a purchase, I was also owed a credit/change for a returned milk bottle purchase from a few weeks back. I encountered the most infuriating customer service I've ever experienced. The checker looked at me and said, "I can't get into the register; I need a manager," and then just stood there! I thought she would at least go get someone to help, but instead, we ended up in a ridiculous staring standoff. It was weird and confusing.
To make matters worse, she started using another register to assist other customers while I was left waiting. I asked, "Are you going to get someone? Do you have a key to the register?" and she replied, "No, only a manager does." Seriously? Then another employee came behind the counter, and when I asked if she could get a manager, she walked to the back but when she came back, she just looked at the checker and said, "There's no manager, there's no one here." I ended up leaving. No apologies, nothing.
This is unacceptable! It's not about the $0.46 (I couldn't care less); it's about the utter lack of initiative, problem-solving, and basic customer service from not one, but TWO employees! They did nothing to resolve my issue, communicate properly or even attempt to help. If your staff can't execute basic retail troubleshooting and provide even a modicum of human interaction, they shouldn't be working with the public.
Love the store and the items but would rather drive to Safeway Fillmore and deal with the mayhem in there than ever deal with another encounter like this. Do better, Luke's Grocery!