Lumen Apartment Homes

I lived here for 3 months but I had to break out of my lease because the garages are not safe for cars. People think it's great because it's a covered garage but the G level parking gets cars broken into and dripped on while the P level garages get flooding and dripped on. I have 3 exotic cars and whenever it rains the garages flood and also leak this white fluid onto the cars from the ceeling. I have complained numerous times to the apartment but they just tell me to just get a wash. I have spent thousands of dollars to remove this white stuff from my car as it was damaging the paint only to come back to the same garage and have it happen again on the same day. The apartment complex doesn't care and they just want to charge you more. Also, power blackouts are common here so be ready to take the stairs and also have those beautiful floor to ceiling windows choke you because you can't open them and have no ventilation in your own apartment.

At first glance, this building appears luxurious — both from the outside and during the initial tour. Unfortunately, that appearance does not reflect the reality of living here under the current management. Since new management took over, the heating system rarely works, and when it does, the air conditioning fails instead. The windows do not open, and the so-called “elite” ventilation system is extremely ineffective. If someone burns food on your floor, the smell lingers for days. Recently, there was a fire in the building, and smoke traveled from the basement all the way to the top floor. Due to the poor air circulation, residents experienced poor air quality for several days afterward. Elevators are frequently out of service, creating ongoing inconvenience. Communication from management is also a major issue — notifications are often sent only minutes before the office closes, leaving residents with no opportunity to ask questions or address concerns. For the amount of rent charged, these conditions are unacceptable. Residents should not have to sacrifice basic comfort, air quality, and clear communication in a building that markets itself as luxury. Management needs to do better.

Attended Lumen’s fall event today and was super impressed! Food and drinks were provided with much attention to detail. Enjoyed getting to know a lot of people. All in all, it was such a fun experience that I never experienced in any other apt! I look forward to attending many more!!

I have been living within Lumens for two years approximately. It has a beautiful ambiance, and is located in an amazing area. However, that is all. Over the last year Lumens has lacked vetting whom they allow within their community. Many residents are extremely loud. Furthermore, the pungent smell of marijuana constantly permeates the hallways. The residents within 1301 are awful! They are loud, constantly smoke, and they rent out their unit for air bnb which causes many strange Individuals to lurk the building. I have contacted management and they have yet to do anything. This will be my last year here.

Lived at Lumen for 2 years Nov 2022 - Nov 2024 2 bd 2 bath 13th floor Pros: • Great views of the surrounding area • Proximity to surrounding area (2 minute walk to Greensboro Metro Station, 5 minute walk to the Boro, 5 minute drive to Tysons II, 8 minute drive to Tysons Corner Mall, 8 minute drive to 495) • Nice leasing office staff (ShoutoutJessica, she’s the best) • Floor to ceiling windows • 24/7 Concierge attendant • Above ground residential parking garage • Little to no sound transfer through walls • Almost monthly organized community events • Large in unit washer and dryer Cons: • Roaches reported by multiple neighbors (started appearing August 2024 through upper level floors 14+ and in the gym) • Broken residential garage door • Theft in the parking garage • No security camera’s in the parking garage • Overpriced for minimal space • No fresh air (windows don’t open unless you have a balcony) • Often multiple elevators broken at the same time • Small Pool (No music/speakers allowed) • Random "for lease" empty building right next door on the NW side (23ish floors) • Abandoned parking lot view on the NE side • Bright blinking light through the night from the communication tower on the NE side next to the water tower • Random loud revving from obnoxious car enthusiasts driving down Leesburg Pike If it wasn’t for the recent roach issue I probably would have stayed another year Prior to roaches I’d rate the apartment 4-5 stars *Chat screenshots from apartment group chat put together by residents

Lived there for 4 years. Pros: 1.Management is OK,leasing office replies to email in time 2. Location is convenient 3. Amenities are nice, and in summer time a lifeguard is always present at swimming pool Cons: 1. Can’t open window and the fan under microwave only has indoor circulation, basically it’s terrible experience if you want to enjoy a fried steak at home. And the oily smoke makes your sofa sticky. Gross 2. The package room management is bad. Makes my amazon prime meaningless 3. Floorplans are ugly. Hard to have a room that is square/rectangle or doesn’t have a ugly pillar in the middle

UPDATED 2/16/2026 (management has listened and made improvements, previously 3 star) Pros: Location is great due to metro and whole foods. Monthly events available. walls are soundproof from neighbors. leasing agents are nice as they could be, Aaron is especially great. daily cleaning crew. Front desk guys are chill. Maintenance is quick. Cons: Windows are horrific at insulation and the 3 ft area near windows gets down to 55 Fahrenheit at night during winter time. Windows also do not insulate against sound, you will have many sleepless nights from the constant cars revving outside, does not matter if you are a top level apartment. Blinds on window do not work as you will be blinded by the adjacent car dealership. No air ventilation in apartments, so cooking is discouraged and smells do not dissipate easily. Application fee is 500$ past the legal limit (at least when I applied in 2025). THERE IS NO OVERHEAD LIGHT in any of the bedrooms.

The Lumen Apartment Life Coordinators (Julia and Steve) do a great job organizing social events every month. Great way to get to know people and have some fun. For example, we recently had a golf outing at a local course that brought out a range of golfers and was a lot of fun for all that went. Other events typically include good food and good drinks with a different theme each month.

I have lived in Lumen for 3 years in 2 different units and just recently moved out (due to needing to move out of state). In my three years here, I would say overall, I had a very pleasant experience. Yes, they do have their flaws. Some I can note are: elevators breaking down (I should not have to allocate 15 min to get out of my apartment building for work), AC/heater breaking down (though they do compensate--more on this below), and an incident of roaches (though it never reached my unit). However, lumen is a great apartment overall. Its location is superior and unparalleled, being equally close to DC and the suburbs, it truly opens up more opportunities to see and enjoy more parts of the DMV area. Though hallway to unit sound proofing is not the best, unit to unit sound proofing is excellent. You won't have to worry about neighbors being too loud or throwing a party. Once you're in your unit, it's peace and quiet. Views and amenities are to die for. The gym has three sections (cardio, weights, and yoga room), they have multiple areas where you can work/study, and they have Apartment Life who holds events several times a month and they're good events! I did previously mention the AC breaking but management team was so helpful in navigating. They offered to refund part of your rent or pay for your hotel stay while it gets fixed. This was so thoughtful and not something you can expect at any other management companies. The concierge people are always so friendly and ensure your packages are never lost. The leasing agents remember you by name and always maintain a friendly face to go to when you are in need. Also, the rent is very affordable for what you get and compared to other luxury apartments in the area. I cannot recommend lumen enough!

Please note that the vast majority of positive reviews left for Lumen were incentivized by the leasing office. There are a plethora of issues I have had since moving to Lumen, but let's just focus on three for the sake of time and getting my point clearly across: 1. The elevators have not been working for months. For a 32-story building, having only two operable elevators for months (currently only one is down... wild that that feels like a good standard) was both a massive time waste and a nuisance. One day I waited over 12 minutes (not exaggerating) for an elevator to get me to the main floor. 2. I have a very well behaved dog that I take great care of. Many residents at Lumen have divergent philosophies from me. The rooftop dog park is filthy 80% of the time due to residents not cleaning up after their pets. It is so filthy that I feel uncomfortable having my dog freely roam there most days. If Lumen management enforced cleaning up after pets this would not be an issue. 3. I live in a small one-bedroom. This past year they raised my rent ~$300 and had the nerve to include in my email that "many residents find that the cost of moving exceeds the renewal rate increase" - insanity. There are countless better options in Tysons. Do not live here.

I toured this apartment this summer with my daughter. I was intrigued by the staff's professionalism and found the location to be amazing! I think it will be a remarkable place for her to call home.

Management had advertising for wine tasting for the residents, they made it out like it was an appreciation party for the residents. It turned out it was for selling home cleaning service and the lady offering the wine was pouring it in a NyQuil cup to measure then pour it into a plastic glass. A total embarrassment and if this is what the management thinks of their tenants , they should be ashamed. There are other issues with this building, such has the HVAC not working and no windows to open in the units. Don't be fooled by the google ratings, since they can be bought for ratings. Trust the yelp reviews. Do not move here!

I've been here for less than 6 months. In this time 2 scooters have been stolen from me in this building. One right next to my apartment, which is on one of the top floors and the building is supposed to be secure. And the second time, the person broke into the bike storage, broke the door in the storage, and cut my titanium lock with a saw. And it all happened in the middle of the day. The management said and I quote "We might have a rocket crash into our building tomorrow, would you also want us to reimburse you for that?" There is zero security in the building, there are not enough security cameras (only on 2 or 3 floors our of 32 and not in the parking!!!), and the management doesn't seem to care. There is a person that has been breaking into the building almost every night and sleeping on the 15 floor and it has been going on for at least 4 month, everyone is aware of this and no one does anything, just nod their heads. There are some many other buildings where people at least care. Look into the Vita if you want to be in the Tysons corner, it is way more secure.

Thanks so much for the patience and responsibility of Susan who front desk staff. She was very careful to record and check all the information, so that I could find the package that was missing for a week. This is very important to me! Best wishes to her

I moved to Tysons without being able to see the apartments or meet any members of the staff in person and was a little worried about it. I would say that during my leasing process, Lumen staff was the most responsive out of the 8+ apartments that I had an interest in. I've been at Lumen for about a year now and this is the best-managed building I have lived in in terms of service. This group goes above and beyond to cater to residents and create a comfortable experience. The management and leasing team are a great group and always greet you when they see you in the elevator or halls. The concierge has done everything from helping me with packages when I wasn't feeling well to helping me with the freight elevator - they really do care about residents and it's been a great experience because of that. I do use the amenities often and am glad that I can choose between four floors of amenities. The location is very convenient to the Metro and other shops. Needless to say, I'm happy I live here and enjoy the views from my corner home, and would recommend the building to anyone who is looking in the area. A few hiccups that I would like to mention - pet owners are sometimes inconsiderate and do not pick up after their pets and I do wish that we had more EV charging stations.

I've been living at Lumen for just about a year. My experience at Lumen has included many positives, but unfortunately, too many negatives. On the positive side, the building itself is gorgeous. It has an attractive exterior, attractive interior lighting, modern decorations, usually smells decent (in the lobby, at least), and is located in a convenient location, with easy access to I-495 and Tysons Corner mall. The amenities, such as the gym, the views, and the rooftop pool are excellent additions that make living here a positive experience. On the negative side, the management is subpar. They do not address issues quickly or efficiently, neither do they strive to satisfy residents; rather, they will put in as much effort to say "well, we tried". More often than not, when there is a community issue, management will express words of sympathy and regret, without much actual action. For example, the A/C went out for several days during the summer. Apartments got quite warm. Personally, we were forced to get a hotel due to our sensitive animals/family members and general discomfort. Management basically said, "Sorry for the inconvenience"... I do get that there isn't much that they could do, however, more than a blanket apology statement didn't go very far and has painted our experience since then, in a really negative light. Second, the residents are really hit or miss. I've met incredibly kind people while living here. But, I've also met really rude, self-centered people as well, whether that's just being super loud, messy (I.e. leaving trash outside of their apartment), letting their animals roam the hallways without a leash, or otherwise not pleasant to interact with. Further, there is a serious issue with marijuana usage in the building. Personally, I don't really care if people partake, but the smell is pretty obtrusive, often leaking from one apartment to the next. In essence, a large majority of the residents are pleasant, but there are a few residents that make living here, less than enjoyable. Additionally, there is definitely a serious security issue in the building. To management's credit, they have taken some initial steps to increase security, but in my opinion, not quite enough. Overall, for the price that we pay for the unit, we would expect a little more service from the Management side. Once our lease is up, given the current prices that units are going for, we will likely move to another community.

It has been a rather poor experience living at Lumen. A/C randomly stops working and the management basically does not care about it at all. I understand if the issue happens once or twice, but its a recurring issue for the past 18 months. Otherwise Lumen is a nice apartment complex with LOTS of problems. But a functioning A/C is very important especially considering the rent.

Seems poorly managed. I scheduled a visit to tour the complex 5 days ago - wasted my time filling out all the web-form questions on my specs. Received a prompt follow-up email from Waleed S asking even more questions and confirming the tour time. Got a text today reminding me of the appointment. So I show up at the agreed 3:30 time and downstairs receptionist sends me to the leasing office on the 7th floor where I was greeted by...no one. Saw a couple employees up there chatting amongst themselves and watched a few residents head into the Manager's office to confer on unreceived emails/bills/service requests At 3:40, Waleed's still a no show. Poke my head into the Manager's office to inquire. Told he's on another tour. At 3:50, I ask the Manager again about Waleed, a Plan B, etc and am told "she's working on it" At 4pm, Waleed still hasn't shown up. I ask how bad he could be at scheduling appointments if he's 30 minutes late for mine? Manager rolls her eyes at me and tells me she's "just filling in...down from Connecticut." I tell her to get out the violins for us both, as I'm "down from from Seattle" and trying to find a place to live for the next year as I relo to the area. She tells me they only have 1 unit available, but she still can't sort out how to pull herself away from her Instagram update to show me that unit Based on my experience here, I can't imagine how they'd deal with a maintenance issue or not lose a package I'm expecting Net-net, a real clown show. Something's definitely rotting at the core of the complex or the group that manages/owns it. Plenty of see through office and apartment space in the area. See no reason to waste time looking here! AVOID

When I first saw the hotel for the first time with a family friend I was so amazed how spacious and clean it reminded me of the Taj Mahal and the cruise at the same time if I had a lot of money I would stay there definitely I love it

We moved from Boston to Lumen at the beginning of the pandemic. We did a video tour of the facility and we liked it very much, but when we arrived at our apartment, another building construction was happening right across from our window. The construction workers and machines would start every morning at 6:00 am. We literally did not have much sleep. The leasing agent, failed to mention that a high rise construction was happening right in front of our window when she was giving us the virtual tour. We had to request and move to another apartment on the other side of the building because of the construction noise. Last winter, we did not have heating system for two months. We spent countless night in cold and under many blankets. The leasing office would tell us that it will be fixed in a week or two but it took them two months to fix it. They did offer that we book a hotel room and they will pay for it, but staying in one hotel room for two months was a great inconvenience for our family. Lumen is a nice building but none of the windows open. Most of the days, we would just hope for a bit of the fresh air. At first lack of windows that open does not seem much, but few months in the apartment, you feel how much you are missing. When decided to leave and terminate our lease because of an emergency health situation for my wife, the leasing office showed no flexibility and we had to pay thousands of dollars to break the lease. One time, I was charged $750 late payment fee, for a payment that they did not even notify me about. Most of the times, it seems you are dealing with robots - not humans.

Don't be fooled by the "nice building" that looks "luxury", this place is the farthest from luxury I have ever experienced. My AC was broken for 4 days- in August when it's 90+ degrees outside. I have a cat, and we had to take him to the animal hospital on Day 4 due to heat exhaustion. Everyday, atleast 5 times a day we would call to ask for an update and everyday, we were given ambiguous updates like "we'll have an update in the next 24 hours" or "it should be fixed by tomorrow", when alas it was not. Imagine paying $3500+ for a "luxury" apartment with no AC for 4 days. It was inhabitable. We work from home, and although we could leave to work elsewhere, we were worried about our cat and didn't want to leave him in a 90+ degree apartment. I have never in my life experienced anything like this, not even in a third world country. They offered my husband and I the model apartment, but moving between apartments just stressed out my cat further. I asked for rent credit, as well as reimbursement for my cat's hospital bills that specifically said his health was impacted due to heat and stress from changing apartments, and management said they would not offer any rent credit or reimbursement. I was already unhappy with this building due to the incompetence of the leasing agents, the EV charger that was broken for over 1 month that I was promised prior to my application, and the extremely narrow parking spots in garage, but this AC situation made me absolutely hate living here.

Antoine the concierge was very nice to me lended a helpful hand when I needed a jumper box located one for me and allowed me to borrow it in a very professional manner. As I was waiting in the lobby for the jumper box every resident and guest that walked by Antoine greeted them with the warmest welcome. Very down to earth kind man who represents all people.

Didn't like it. The people were awful. Rude concierge, and rude racist residents. I hated getting stuck in the elevator with any of them.

I have lived here for 3 months, I am pleading to get out of my lease!!! Great amenities, simply not worth what you pay (noise, weed, broken amenities)

I have lived since the first day when Lumen opened. When Anokhi the building Manager was there , there were no issues and i renewed my lease 3 times, which I regret now. About a week ago I tried to charge my car but it said I have to pay for it. So i called the assistant manager Darlene and told her about it she said she is working on it and will get back to me. I never got an email with response even a follow up. I checked all the apartment buildings around Tyson and none of them are charging the residents for their electric cars. You pay $2500+ rent every month and its very sad that they started to charge

I renewed my lease for second year at Lumen, and can't rave enough about this place. My apartment is spacious and has an amazing view. Concierge team and management team is very professional and know you by your name. Parking is expensive, but very convenient. This location is great as well, walking distance from metro, grocery store, restaurants. If you are looking for a new apartment, give Lumen a try!

The building is beautiful but Jess and Anokhi are the real reasons you should rent here. They're both very professional and helpful. Plenty of amenities and close to absolutely everything. If you're looking to move in, and you should, go see Jessica!