Erin L.
Yelp
Normally, I love Luna. The lighting is beautiful, the red sauce dishes are great. In fact, I love it so much that I brought my entire family there for New Years. Unfortunately, the service was extremely subpar. Our waiter's name was Tobias. There were a couple of things:
He threw out my mother's Pellegrino by accident. Totally get it, mistakes happen. But he then attempted to upcharge her instead of refilling the glass. In fact, there was a lot of up-selling. He told us the tiramisus were too small to share so we should purchase more, too. I ordered a drink and realized it was not what I expected. After the first sip, I asked if I could get something else or return it. Immediately, he said no. My sister asked if he could see and he simply said, they do not do that. Except they do. I know, because it's happened other times I came here with friends. He finally went to ask the manager after we asked if he could please just see. Luckily, we were able to change out the drink.
There were other little things-- he wouldn't let us put entree orders in at separate times, took a plate that still had bread on it away, etc. I get that New Years can be busy though and I can somewhat understand these.
I was unfortunately a bit uncomfortable with the service. It felt pushy. As for food, red sauce was amazing and so was the risotto. The person who gave us parmesan wouldn't let me put Parmesan in my risotto, although I said I've had it before that way and like it that way, if possible. He refused because he said it's meant to be without. I responded that I understood, but I've ordered the dish before and this was how I enjoyed it. He only gave it after I asked again, please.
The white sauce dishes were a bit more bland than we expected that day. The salmon with golden sauce particularly didn't taste like much. It was bland. Mushroom ravioli had a delicious sauce and so did the spicy rigatoni. Empanadas are always good here, especially the spicy beef. The Nutella tiramisu was sweet but tasted like much more than straight Nutella-- I thought it was great!
Even still, I love the food here but I felt really uncomfortable with the tension. Not being able to ask questions or make requests was really awkward and frankly, it's an expensive place to be treated like that. I don't know if I would bring another large group here again or come in person again.