Luo’s Burgers

I really wanted to love this place and support them, but unfortunately every time I place an order, something is wrong. In the past, items have been forgotten (like fries) or ingredients we specifically asked to leave off were still added. Today was especially disappointing. I ordered wings and fries, and when I arrived, I was told they were out of fries. No refund was offered, and instead I was told they had to run out to get more. We didn’t want to wait, so my husband offered to come back later since we live across the street. They never asked for our phone number to call when the fries were ready, which would have been helpful. I called to check if the fries were ready, my husband picked them up, and when he got home they were soggy, overly oily, and very dark. They were completely unacceptable and not enjoyable at all. I don’t like leaving negative reviews, but after multiple issues and today’s experience, it felt necessary. I hope they can improve their order accuracy, communication, and food quality because I really wanted this place to work.

I received excellent service at Luo’s! The staff was super friendly and attentive, and everything I tried was fantastic. The chicken sandwich is a must-try — seriously delicious. Their burgers are out of this world, packed with flavor, and the desserts were just incredible. Everything was freshly made and perfectly prepared. I’ll definitely be coming back!

The food the vibes the staff all 10/10; thank you for having us we will be back. The Lou’s sauce, garlic aïoli, and the chipotle were such smashers, paired with the double cheeseburger & Lou’s burger - topped off nicely with Lou’s loaded fries. Come and get you some.

The vibes were cool and welcoming, The food was very good and exactly what we expected. The service could have been a tad bit better. Overall would recommend this place for burgers and comfort food 🤘

Very special place. It's a familiar taste but better! Atmosphere is amazing and service is great. Maybe small details to work on. 1. Water pitchers would be great! Especially when a group of friends or family come around. 2. Needs more heat during winter! Please 🙏 I was cold 😞 FEEL FREE TO ASL QUESTIONS GUYS! Service is amazing!

I got a chance to try this burger spot in BK! When I arrived I parked on the street nearby. I walked into a cute burger joint. I was served by Maleny and she was nice! I ordered: Espresso Martini Double Cheese Burger Honey BBQ Chicken Sandwich Buffalo Chicken loaded fries Boneless Chicken Wings Impossible Burger Tequenos Oreo Bites The food was really good and the Impossible Burger was my favorite! All in all, I had a good experience!

Best service! Food is prepared fresh everytime! Most friendly staff in the neighborhood! Never cheap with their drinks 🤗 and overall a great vibe. I’m happy I came in and got to experience this place 10/10 will keep coming back

You will not be disappointed the food is amazing it is always the same the environment is a vibe the workers are so kind I love it every time I come best chicken tenders and all

I got a chance to try this burger spot in BK! When I arrived I parked on the street nearby. I walked into a cute burger joint. I was served by Maleny and she was nice! I ordered: Espresso Martini Double Cheese Burger Honey BBQ Chicken Sandwich Buffalo Chicken loaded fries Boneless Chicken Wings Impossible Burger Tequenos Oreo Bites The food was really good and the Impossible Burger was my favorite! All in all, I had a good experience!

Hey first time I placed my order and paid I added a tip even though the young lady made me get up and place my order at the counter. The first thing I noticed was that I was charged a Delivery Fee to my card I asked the young lady about it and she replied it was not me it was the machine all restaurants do that. Are you kidding me I asked to please return my money or pay me for the delivery since I got up to place and get my food. She returned my money but not before she tried to convince me that this was normal. I also found out afterwards that tips collected from customers do not go to the staff it is kept by the owner. Shame!!!!!

Ordered burgers, onion rings, and loaded fries for myself and a few friends. Everything was fresh and delicious. Only have a picture of a half eaten burger because we ate it so fast. Will definitely order again!

Friendly staff and very solid burger & fries joint. I enjoyed the chicken burger (9.99) I like that they have a drink menu too! And happy hour!

Service is super friendly. A new go to spot in PLG. The buffalo chicken sandwich is amazing. Mozzarella stick also very good.

Ordered takeout and will definitely be back to dine in! Got a double cheeseburger, the buffalo chicken sandwich, fries, & wings. Everything was super fresh, especially the chicken was really good quality.

We live down the block from Luo's and finally tried it out. What a pleasant surprise burgers were great! I tried the Luo's and my husband did the impossible. Both were very good.

Easy priced , great, fast burger - added some salt and ketchup because of who I am. Specialty drinks not recommended.. but bottled beers and a yummy double smash chz burger as is, sauce and all.. hits the sweet spot. Better than SmashBurger!

Whoever is posting these reviews (all 5 of them) must be their friends because in my opinion this place is gross and the service is horrible. The "restaurant" if you want to call it that has plywood for seats. They do not serve you. You have to order your food and pick up your food, yet they expect a tip. I complained about my order and they initially refused to give me a refund (telling me they are making me another order of the same crappy food I wanted a refund for) until I had to argue for my money back. Try Black Horse, Prospect Bar & Grill or Dram Shop for a real quality burger and staff who knows something about customer service.

One of the best burgers in Brooklyn! the onion rings are also exceptional. great service and atmosphere too

the customer service is very well Lilly was very nice and patient and very understanding the scenery inside is bea and peaceful a wonderful place to come and wind down with your friends