Valerie F.
Yelp
In response to the reply from Lupe Tortilla, it's really strange. I sold credit card processing for years, and I'm a consumer that travels all over the country. In my 40 years of being an actual consumer, I've never had a receipt require the security code on the back of my cards. It wasn't until relatively recently that "chip readers" were developed and became widely used, but there is absolutely no reason that your equipment wouldn't read a chipped credit or worse, debit card. As a consumer yourself, I beg you to tell me about other businesses that document the security code. As you can see, and I referred to it, some of your customers experienced credit card fraud after dining with your location. It's time for all restaurants and retailers to bring a hand held devise to the table, it really lowers your liability. Our first time visiting Lupe Tortilla, it was pretty good, I got the Tex Mex combo on the lunch menu and already forgot the name, it had a tamale, cheese enchilada and crispy taco, and the hubs got chicken enchiladas. The salsa is a little spicier than we prefer and his was covered in it. We are Texan and have eaten tons of Texas Mex so we were surprised that the menu was so difficult to follow lol. Just takes a few extra moments since there are nonsensical names for the dishes, I guess it's corporate chain speak for unique lol. We will try again, we were asked if it was our first time there by the hostess, when we said yes, she just walked away. About 15-30 minutes later a manager in chef attire showed up with two samples of the beef fajitas, it was great, wish he'd have made it by before ordering LMBO. Poor guy, it was so cold outside, and we were close to the doors, I was freezing, and so were those samples. Definitely going to try the fajitas next time.
As another commenter mentioned, and I feel it's worth addressing, the server is required to write down the security code on the checkout receipt. I scrawled "WHY" across the check, and also that they need to visit Yelp. I believe I will do some research into this practice as I formerly sold credit card processing and unless some recent changes have gone into play, I am fairly certain it's not common practice. I saw that a lot of money was stolen in that review.