alan y.
Yelp
I went to Lush on December 18, 2024, to get my wife a bottle of wine as a Christmas present.
As I walked in, the only person working at the time, Eric, was on his way out the door with someone else, I don't know why and I don't care. This was around 2:30 p.m. on a Wednesday, so it was nowhere near the place's 10 p.m. closing time. Also, it was obviously a week before Christmas, so it was a pretty strange move to leave the place completely unattended.
Eric said to me, "Can I help you?!" sounding supremely annoyed at me for coming in the store. He actually sounded like Snagglepuss from the old Hanna-Barbera cartoons. From his tone, it really seemed like he viewed me as some sort of lower-class vagrant coming in his store when he needed to leave. I was wearing an L.L. Bean jacket, a polo shirt, new jeans from Dearborn Denim and clean, white Vans slip-ons, I was clean shaven and I'd just gotten a haircut that month at Sine Qua Non Salon in Lakeview, so I did not look like a homeless person. But yes please excuse me Eric for not wearing my ascot and smoking jacket to your store, which you were so intent on leaving in the middle of the day during the holidays.
I browsed the store and after a while Eric returned, his business out on the street having apparently concluded. Against my better judgment, I opted to buy a bottle of wine not of my own selection but something they were displaying at point of sale, a Gassmann Pinot Gris Brandhurst 2010. As I was paying, I asked Eric if he could gift wrap the bottle, which is something they'd definitely done for me before at Lush.
Eric just gruffly said, "No." No apology, no offer of a gift bag, nothing. Just no, I'm going to charge your card $36 and now get out of here and don't ever come in here and bother me again.
The bottle of wine was disgusting. After opening it and tasting it, we just threw it out.
I used to spend about $100 per visit at this place pretty frequently. I haven't been back since. I guess I'll never see Eric aka Snagglepuss again.