Daniel E.
Yelp
First time I ate here the food was good, though I still had to ask for a water refill. Came back for lunch with my wife today and it was a completely different story.
The hostess was busy chatting with friends instead of seating guests. She walked right past us and sat a woman who arrived after us at the bar. We could have sat there, but by then only one seat was left. She never asked who arrived first. Meanwhile, there were open tables just sitting empty while people waited.
When I asked why no one was being seated, she had no answer. Having worked in restaurants as a dishwasher, line cook, busser, and server, I know what hustle looks like -- this staff was moving at a crawl.
No apology from the hostess, just a "30-minute wait." When I asked for the manager, a young woman appeared, leaning in the doorway, and delivered a quick "sorry" that felt dismissive and insincere. That was it. We left.
Lydia's Kitchen at The Fred is owned by Jonathan Madrigal (Berdena's), Chantell Nighswonger, and Kevin Cieszkowski. I can't imagine they'd think this is how guests should be treated, but this is what's happening on the floor. If this is the standard, it's a problem.
As a business owner of 11 years, I would never tolerate my team treating customers with this level of indifference. Management needs to take a serious look at the service