K M
Google
For a Junior Suite priced at €700 per night, the conditions were entirely unacceptable and far below any reasonable standard of hospitality.
There was not even a complimentary bottle of water in the room. I had explicitly informed the hotel in advance that I would be staying with a dog, yet instead of appropriate preparation, a dirty, visibly used rug was thrown over the carpet.
The room temperature was forcibly limited and could not be set above 14°C, making the stay extremely uncomfortable. The discrepancy between the images advertised on Booking.com and the actual room was striking and misleading.
The toilet paper provided was half-used, clearly left over from previous guests, which raises serious concerns regarding hygiene and cleaning standards.
A view of Mont Blanc was advertised, yet in reality the window faced a building directly opposite, with no view whatsoever.
Given the price charged, this experience was not only disappointing but unacceptable. I would strongly discourage anyone from spending a night at this property under such conditions.