Stevi B.
Yelp
Incredibly disappointed that we were not afforded the opportunity to try the wines other Yelpers rated so highly.
Despite calling in advance first seeking a reservation and being declined, we inquired if we were able to just walk-in, in which we were told yes.
Upon arrival, "Your party is too large. We can not accommodate you." We had a party of 7... We had called in advance. We were more than willing to split into a party of 4 and 3, as we are two separate families, but we were told "For the size of your party, it's taking from the experience. We would be unable to provide such service." After telling him that was ridiculous, we walked out and within a minute the gentleman followed us out the door apologizing but giving the same ridiculous response.
Me to him, "So you're telling me that if we came in as a group of 4 followed shortly after by a group of 3, you would suddenly be able to provide stellar service." His response, "Well the experience would be different."
Beyond pissed off at that point, I was done. He proceeds to tell me how they want to provide quality service and with a group of 7, he couldn't assure that, yet he continues "Well fine, come back in and we can provide service. We want you to have good service."
"YOUR service starts the SECOND we walk through your doors. We aren't interested in your 'service'."
You turned away a party of 7 (that could have EASILY been 4 and 3...)... And a party that spent over $1,000 at our previous stop on memberships and boxes of bottles.
"We would love to accommodate you on another day." And he had the audacity to try and give a business card, which in hindsight I wish my brother had taken so I could give you the name of this guy.
Not a chance in hell that I'd consider this place again. If THAT is the customer service provided, we have no interest at all to return. Thank you for making that a quick and easy stop... And one to cross off my list.
How difficult would it have been to offer up a seat at a table, politely let us know that tastings could not be accommodated, but that we were individually welcome to the wine selections available at the bar?