M Burger

So I ordered the sausage egg and cheese sandwich for $22. So the cheese looks like plastic and the sausage patty was burnt and there was eggs on 2/3 of the sandwich. So of course I took it back up there and I wanted them to make a fresh one and I'll just tell you it didn't turn out much better and it ended up in the garbage because I was so frustrated. On the side note the tater tots were good but I'm not sure how you can mess that up since they come in a bag and you just heat it up. The most mind-blowing part of this is they have been in business in this airport for almost 2 years and they have absolutely horrible reviews and why the airport would allow them to stay giving terrible service and terrible food is beyond me. Oh by the way the service the reason I say that is because when I asked the manager for a receipt when I first because the machine didn't give it to me when I pressed print receipt he had to manually do it from the register at the counter he rolled his eyes and when he printed it out he literally typed in his code hit print and walked off and made me take it off the printer. I would not go here if it was half the price

Why didn’t I check the reviews beforehand? I should’ve known better than to order chicken from a burger joint. I spent $22 on chicken fingers that honestly didn’t taste like chicken at all. The quality was terrible and they had a foul smell. I travel through this airport frequently, and I will never eat at this place again.

Great fries but dry and over done burger. For $20 it should have been better. The menu says famous “juicy” burger but far from it. The burgers are prepared far in advance and sit on a counter

The $20.00 burger was so dry it made me nostalgic for the moisture produced in the Arizona desert outside Tucson. The cheese was microwaved so long it was solid. Condiments besides ketchup and mustard would have made it more palatable. There was no condiments besides ketchup and mustard. Service was adequate but not happy. It is bad that the best part was the atmosphere which was a food court... In an airport...

Maybe I was just hungry, but I didn’t think this place was too bad (despite many bad reviews). We got the breakfast burrito, and while it was expensive (like most things at an airport), it was fairly tasty and filling, and the service was fast. I’d probably come here again if my gate is nearby, but I wouldn’t walk through the entire airport for it

-horrible burger, unfair quality and size for the price you pay. McDonald’s is way better -when leaving tip you’re forced to do lowest 18%? Do not tip here at all they’re rude and they don’t care about your food. So many regrets coming here to eat before my flight.

If I could give this place zero stars I would. I don’t recommend eating here. The service is horrible and the food isn’t any better. I was looking forward to eating something good and heavy because my flight had gotten delayed however, I definitely made the wrong choice my burger wasn’t done and had cold old fries. Definitely a waste of money!

Horrible attitudes of workers behind the counter, yelling at ppl not to order on the kiosk, complaining about people’s orders in front of them and $20 for a burger? $5.50 for the pathetic side of fries :’) burger is super dry too

On a layover at Midway Chicago we were in a rush and chose this place. Look, for airport food this place was legit. Chicken tenders were fresh and cooked well. The fries were salty and I loved them. If I'm ever here on a layover again I'm coming back. Chicken a tenders 5/5 Fries 4/5

This may have been the worst burger I have ever eaten. It was dry, and burnt. Did I mention they charge $20 for the burger. Save yourself the disappointment. Do not eat at M Burger.

Price was average among airport restaurants. Not too crowded. Food came out fairly quick. Took a manager to be able to get a receipt. Dont know why?? Beef tastes old. Has bad aftertaste. Not enough salt on burger. Too much mustard. Onions not caramelized enough. Overall not a very good burger. Fries were ok. Would not come back again

1. Soggy burgers sitting under a heat lamp. 2. Got our order wrong. 3. Cashier rude and every employee seemed annoyed about working there. Wasted $40 for two burgers that taste like they came frozen in a cheap grocery. Around the corner is a 4 star burger joint. It happens.

Needed a fast food option, I figured we couldn't go wrong with M Burger. I'm thinking it would taste just like the one downtown Chicago or the one at the Aurora outlet mall. Boy was I wrong. First, it took forever to get our food. There was a huge crowd waiting for their orders. This is 5:00pm on a Thursday. Airport was not extraordinarily busy. When we got our burgers, it reminded me of cafeteria burgers from high school. Honestly, McDonald's is better than this over priced burger. Each burger combo with the fries (no drink) was $20-$22. The meat was dry and overcooked, did not look freshly made, so I don't know why it took so long. The fries seemed saturated with oil. This will be the last time we eat here inside Midway. We should have just walked further down to Billy Goat tavern.

I ordered the house double cheeseburger, NO cheese. I like the potato bun which has good structural integrity and was not dry. The beef however was dry and they put cheese in the burger. I did not have time to ask for a new burger without cheese. Fries were mostly shriveled and soggy. Staff were nice though. They accidentally included fries and let me keep it even though I pointed it out.

Why is everyone working here so angry and miserable? Shame on me for not checking reviews. Burger is cold and tiny. Fries are soggy. Wont be back.... What was I thinking lol

The service was quick and prices were airport standard. The milkshake was actually very good. It didn't taste premade in a soft serve machine. Good food a quick bite at midway airport in Chicago.

Okay, what can I say? We tried to use the kiosk to order. It wouldn't accept our order. Maybe it was because we ordered two burgers? No, it wasn't that. It turned out to be this: Don't Order Root Beer On The Kiosk, or it WON'T TAKE YOUR ORDER. It gives you a fault code. That's 5 minutes of my life I won't get back. After we "broke the code" we had two orders placed (mine with no drink) so now it's time to wait. And wait. And wait. The food comes out fresh and is tasty, but man, this place is disorganized. My burger was hot, as was my wife's. The fries were unsalted and a bit soggy. I was hungry, so we just ate and went to the gate. I agree with other reviewers, just say NO.

Our total of the meal was 40 dollars not really surprising seeming it was at the airport. We ordered regular fries, cheese fries, and an original burger. They only gave us one fry and cheese sauce on the side which makes no sense why they would charge us for two. The service was rude and judgmental. The ambiance was ok I guess seeming that it was in an airport. Won't be getting again and would suggest you don't either.

I've been waiting for 30min to receive an order of one hamburger. Manager says they are backed up, but there aren't many people here waiting. People have flights to make, employees are on limited break times. Completely unacceptable way to run a business. If you are at MDW, goto Billy Goat Tavern in the A wing... you can walk down and get your meal faster than waiting for this dumpster fire

No ketchup?!? No ketchup?!? Seriously?!? $27 for burger, shake, and fries........ AND NO KETCHUP!!!! They don't care about providing ketchup to its customers. Do not go there! I should've read the reviews!

Save yourself the money. It's just not good. I don't think I've ever had a burger with less taste. Flying through Chicago and wanted to grab a bite. Absolutely disgusting. Fries, as you can see, were sitting there for a while. In a word: no.

Expensive but what else is cheap at an airport. I didn't want to wait in line for Dunkin

If you let yourself be swindled into spending your hard earned dollars at this sorry excuse for a burger place, don't blame yourself. It happened to me. The pictures look delightful. The photos on their menu of burgers stacked high with toppings left one to wonder "how will I ever get my mouth around that?". Well, see photo below The staff also seemed uninformed that they were at work and not loafing around the halls of their high school...but that's not pretty common nowadays It cost $21 for this burger and a too-thick-to-drink shake. Now, it WAS in the airport, so the price shouldn't have been too surprising. But once we saw/tasted the PRODUCT it was unacceptable. I know I am not the first to say this (I wish I had been less hungry and had thought to read the reviews), but kindly eat somewhere else.

M Burger's menu is simple: four burgers, fries, and shakes are about all you can find here. And while the sandwiches probably won't be the best you ever have, the smashburger patties are above average size and are better than a McDonald's or Shake Shack burger (in my opinion). M Burger is located in a food court at the center of the three concourses, and there are a good amount of tables for you to eat.

Lettuce Entertain You should be ashamed of associating their brand with this location. Slow service and burgers put together in the sloppiest way (like all the pickles on top of each other in the corner of the bun). The veggie burger is like some frozen Morningstar patty I used to get in the '90s. In the age of Impossible and Beyond burgers, this is a joke. The beef burger was maybe three stars. And wtf is up with only selling double burgers? Ridiculous. I expect airport prices to be higher, but I felt like a real chump paying this much for such crappy food.

for a fast food place they sure are slow and hella pricy. This is stressing me out because I have a flight to catch. Definitely not worth your time

Of course it's overpriced; it's airport food. On top of that, Midway recently redid its Central Market (the food court right after security), so all the new places are fancier and more expensive--but not necessarily better. The veggie burger is a ripoff at $11, but it is pretty good for a veggie burger at a place with so few options and even better for an airport veggie burger. The $5 fries are an even worse ripoff. You don't get that many of them. When I was here earlier this week, none of the self-ordering kiosks were working (thank God--I hate those things), and there was a pretty long line to order. It went quickly, though, and although the cashier wasn't the friendliest fast-food worker I've ever met, he was efficient. The food comes out relatively fast, especially for how busy they are. I expect poor eating experiences at airports. M Burger was a welcome surprise.

Unprofessional. Made us wait 30 minutes for our order, and it was incorrect. With only 5 minutes left to board our plane, we had to ask for a refund and leave with no food. I don't recommend this restaurant. I would give 0 starts if it was an option.

Save your money! $20 for a burger is pretty steep but it is airport food so it is what it is. Got my $20 burger and I have never been so disappointed in my life. That was no better than hospital cafeteria food. The service was also pretty slow and they had attitude. You would be better off keeping the money and eating nothing.

We have traveled to many locations, state wide and over seas, over the years. I honestly cannot remember worse food/service for the money. Most airport meals are, unfortunately, over priced and questionable at best. But, this place set a new low mark!! First of all, the personnel seemed like they would rather be in a dentist chair getting molars pulled than working here (Midway airport, Chicago). I would say that "sullen" would be a good description. Our burger sat in a bag for 5 minutes waiting for the fryer cook to get the French fries done. So, the burger was warm at best by the time we ate it. Also....not even similar to the lovely picture posted of what their burgers are supposed to be. Ours was all smashed down and frankly, not very pretty or tasty...had better at Mickey D's. For a $20 burger, this place I'm sure, will not be at Midway the next time we fly through there. Also, really had a hankering for a good vanilla shake. But, unfortunately (maybe fortunately) the shake machine was broken. Possible dodged a bullet here!!! Go somewhere else, anywhere else!!!!

Shit food and there's a short line for a reason. Only reason this gets 2 stars is cause it's close to security and easy to find. Go to Billy Goat Tevern instead!! Quick and amazing!

Run away from the place! Chicago has such great food but has these expensive dried out old burgers in an airport. Customer service is horrible. Never again

The sausage and egg breakfast sandwich was awful. It was tasteless and cold. If they did bother to add the mayo sauce they advertised, I couldn't taste it. And I was forced to buy tater tots with it and then required to add a minimum tip of 18%. Total bill of $27.69 for a breakfast sandwich. Never again!

If you like cold burgers, come here. Fries were good though which is the one star here. Otherwise it's 0

If you like heat lamp fries and burgers, this is the place for you. I can't say I've ever been to a "fast" food place with so many orders of fries and burgers sitting under a lamp, yet with nobody actually receiving their food. Burgers are also smaller and less fresh-Looking than the pictures make them appear. Just a super disappointing experience.

If you're walking towards this location, turn around and run! Be warned this is not going to be a positive review. And yes it is very much my fault for not checking the Yelp review rating before ordering. This location is in the food court of B terminal at Midway Chicago International airport. It is a rather busy night around 9pm. PROs: After completing the order on the kiosk, my name was called in less than 10 minutes. That's about all there is to like about this M Burger. CONs: 1. Chicken tenders. The young lady handed me my bag of food and didn't utter a word to me other than previously calling my name. I started unpacking the bag to check my order. I noticed I didn't have any buffalo sauce. I asked the same young lady who handed me my bad and got a curt response that they were out of buffalo sauce and then ignored me and continued handing out food. 2. Cheese fries. I then noticed that the bag only had regular fries and not the cheese fries I had ordered. I asked her about that to which she replied that they were out of cheese. I asked why she didn't bother to let me know to which she did not have an answer. I then asked if they charged me extra for the cheese and (this is a good part) she then looked up at the menu board behind her then did some calculating in her head and said to me it's a dollar more. She then mumbled that she gave me 2 extra sauces instead. Well that was nice of her, but I replied that she could've just told me all this instead of me discovering it myself. 3. Manager / Supervisor. So I asked to speak to their supervisor. A couple minutes later a woman approached me (after being informed of the situation by another employee) and in a confrontational manner simply asked me what I was missing. I replied that I really didn't want anything or a refund. I just wanted her to train her employees to notify customers that if they're going to deliver an altered product that they should at the very least inform them. All she wanted to know was what I was missing. I indulged her and said the buffalo sauce and cheese for the fries. She said she would take care of it right now by getting it from another M Burger location and that I will have to wait for it. No apologies for having to wait and doing it in a very condescending manner. Logically I wasn't going to wait while she got what they ran out of from another location and she knew that so I walked away with what I had. 4. Food quality Bacon and pickles were edible. End of best part. Fries soggy. Burger patties dry and overcooked barely edible but I was starving. Chicken tenders also soggy. It was late. She obviously didn't want to be there and neither did most of her staff, but that doesn't excuse that kind of behavior or attitude in a service industry. I hope this isn't the "Chicago" attitude because I'm from out of town. I hope that this is an isolated incident, but looking at the other reviews on Yelp for this location, I'm not the first to have an issue with the customer service at this location. I hate writing bad reviews but you have been warned. So to reiterate my title... if you're heading towards this location, turn around and run!

It's like in n out but they messed up and made it not good. Looked good on the photos. Got the most overcooked dry burger I've ever had. Not good for $20...

Horrible service, I waited more than 30 minutes and they gave me the wrong order. There was no label and no name on the bag. Will never come back again.

Can I give half a star for the good taste? Burger was delish and they actually got my order right. (Plain. No pickles or sauce) But I waited every bit of a half hour for it! Should have been a sign when all kiosks weren't working. Person calling out complete orders had burgers ready and no fries. Or there were fries ready and no sandwiches. Is the grill area too small? It can't be a matter of not enough help. LOTS of employees walking around. Many standing in the kitchen in full view laughing and looking at their phones. I went behind another woman asking for a refund because the wait was so long, and I was next to ask - when they called my name. The whole time I was waiting, it looked like a firing squad of about 20 customers staring at the kitchen! Scary, when you know they are all getting called before you... Never again! I DO not recommend!

Picture says a thousand words. And I only have three words. Overpriced. Dry. Distasteful. David L, unfortunately, what you had is the typical Chicago fast food experience. Subpar service yet they demand higher and higher pay. Do yourself a favor and walk to the next food stall Beecher's Handmade Cheese. Excellent sandwiches, passable service.

Service was horrible. We wanted a receipt but the kiosk did not print one. Approached the counter and the lady said it was impossible and then started laughing about it. Food was not bad but buyer beware. Especially if you need a receipt for reimbursement purposes.

It was one of the worst experiences. They had food on the counter with no one to distribute the food. The manager came out and put something in the computer while chewing on food to never return. A young lady name Natalia and shared she goes through this all the time, she then begin to get orders out. She shared it is never the counter people. It appears to be the end individuals that are just walking around..

I'm so sad. I was starving! This new spot at Midway Airport looked like it was gonna take care of it. But no. I don't expect anything special, but my burger was dried out! To be fair, I asked to hold the sauce, because I'm not a fan of mystery sauces. But that left a bun with meat and cheese ?! The pickles in the picture were missing and I put mayo and mustard on it. It was still a hockey puck. Cold, dry, and SAD!

DO NOT , I REPEAT DO NOT ! Order or Eat Here ! Save Your Hard Earned Money ! I Ordered the Dbl bacon burger W/ Cheese and I was Extremely disappointed ! The shake Machine was broken , the burger was far from HOT / WARM ..... I'm gonna call my BANK & Make A Claim... It Was THAT BAD !

Burger is just OK for airport food. The burger is not crispy, but it is moist. The sauce goes on a little bit too thick. Also the bun is a little bit too soggy.

Wow! This place is shockingly bad. Thirteen bucks for a dried out, overcooked burger. I think it was supposed to come with pickles, cheese, and sauce but I didn't notice any of that stuff on mine - just the tired, overcooked meat.

What a disappointment. Don't be fooled by the pictures. The burgers that come out don't look anything like the pictures. We received two tasteless, lukewarm, and sad looking burgers. We were starving too. What a disappointment. We were both drawn in and fooled by the pictures

The food is very pedestrian and bland. The worst part is the customer service. This is by far the worst customer experience I've ever experienced in an airport. Hopefully the owner or management read these reviews because they need fire everyone and start over. You can the culture is bad at this location.

Absolutely awful food, and expensive. Don't do it. Eat something else. Has a "double cheese burger" that was a single patty and fries. All of it was cold and soggy.

I had an early flight and stopped here for a breakfast sandwich. You order at kiosk and pick up food with staff. The wait was not long. The breakfast sandwich was good.

Would have given the place 0 stars if that was possible. The service was borderline rude. The Burger was small and cold. The soda was $3.99 for a small coke. No positives.....just walk on bye.

AWFUL (in all caps) food, value, and service. Two double burgers (that had thin patties) and fries set us back nearly $48. The food was greasy enough to need Roto-Rooter to unclog your arteries, and the staff not only couldn't communicate with each other about whose orders went to whom, but their attitude alone was worth their firing--when customers asked about their orders (and lack of speed of getting them out), the staff at the counter just rolled their eyes or icily stared down the customers.

You can't get worse than this. Close this place because the food and service is awful

I would rate this zero if possible! I waited 24 minutes for a burger, fries and chicken tenders. The chicken was what took so long, so that was hot. The burger and fries sat in the window for over 15 minutes. The girl working the window had zero personality and moved like a snail with no sense of urgency...do they not realize people are in an airport traveling? M Burger, you need to read your reviews and stop robbing hungry travelers...I'm not opposed to paying for airport food, but the quality should match the cost...you failed miserably. Wish I would have thought to read the reviews before ordering.

Double bacon cheeseburger looked nothing like photo. Patties severely over cooked and not fresh. Dried out and lukewarm. Fries not bad but burger really bad.

This place is a pass. Waited 17 mins for burger. Staff could give 2 cares. Fries sprinkled w salt had no salt. Go someplace else.

Worst ever - 20 minutes after ordering just French fries I gave up waiting. I learned my lesson to not give them my money or time ever again.