Brianna H.
Yelp
I came in to M Vince on 12/31/2021, with my sister who has frequented this "place of business" once before me. My sister resides in the Towne Center area and mentioned she had gone once for a pedicure/manicure but prefers to keep them as a "plan B" to Tulips, when Tulip's is closed. She claimed her $90 pedicure was amazing but her manicure experience was less than thrilling. That should have been red flag #1. Yet I ignored, & proceeded to give them a chance. Here I am on New Years Eve, as it is the only nail salon in the area that is open, we enter and it's empty except for 1 other guest. Red flags #2. The salon is a beautiful establishment but don't be fooled by the glitz and glam like me. We enter the salon and are very dryly greeted by a male manager. I begin asking him questions about the difference between acrylic/gel/powder and he becomes visibly agitated and instead he seats my sister who knows exactly what she wants, and passes me off to a technician named, Henna Bui. I have only had acrylic nail sets since I ever first started getting my nails done 10 years ago. So I explain this to Henna, my nail tech because I am interested in trying something new that will last longer than acrylic because my birthday was in nine days (01/09) and I was in a wedding two weeks later (01/15). I was adamant that my main desire was health & longevity so I would pay what was required. Big mistake because of course Henna suggests that I get DIP POWDER ($42) with TIPS (+$10). She then shows me a photo of Ombre Dip set (+ $60) and suggest I also add that. She then pulls out glitter and adds that to the tips (+$5). She explicitly told me that my nails would be healthier after the service in comparison to acrylic due to the vitamins in the powder dip and that my nails would last "up to 3 weeks". SOLD. I didn't mind paying for the $100+ manicure because I was excited about trying something that would supposedly not damage my nails and would last long enough for both events. I get to the counter and my total comes to $198 & tip. Imagine how pissed I am when 3 days in to my set, my thumb nail cracks through the center while I'm buckling up. An acrylic nail would have NEVER broken from that type of action. I decide to take a photo of the nail with a time stamp in case things progressively got worse. I did not have the time or patience to go back to the salon for a repair but I needed proof that the set was not holding up as promised. By the time my birthday arrived on January 9th, 6/10 nails had cracks through the center and sadly enough the one thing I didn't want to happen, happened. On my actual birthday, while I am celebrating, the tip of my nail broke while simply catching a table top to prevent myself from tripping in my heels. Literally the smallest imaginable gesture broke the nail. I was in shock at how easily it broke & because the pain that I felt when this tip broke away from the dip was beyond excruciating. I have broken an acrylic nail once or twice in ten years and always, always, always the tip & acrylic breaks but NEVER my actual nail. This tip and powder was adhered to my real nail so tightly that when the two pieces separated, my nail bed caught all the stress of the break and my nail bed was cracked open. Because the powder and tip never released my natural nail, the blood was collecting between the two pieces, very painful and unsanitary. My pinky nail became infected. After my nail heals, I drag myself in on 1/11/21 for assistance on my lunch break. When I walk in I'm greeted by a female manager, I explain to her what happened & she agrees that my nails should not be cracking the way that they are! The manager calls Henna and she immediately asks me "What did you do?" I was extremely offended that she would question me in an accusatory manner as if I was to blame for the poor service. I remind Henna that I am an administrative assistant so all I do is type all day. She then implies that my nails are cracked because I tap on the keyboard daily. I AM NOT BUYING THAT! I tell Henna that if powder dip is so fragile that it breaks when typing, then it should not be offered as a longer lasting alternative to acrylic! The manager asks her what she wants to do & she agrees to fix all of the cracked nails but unfortunately its not enough time in my lunch break to fix them all. I tell them I will return on the 12th because I have to leave for the wedding aforementioned by the 13th. Long story short: ended up NAIL-LESS for wedding $110 & 12 days later. My nail technician was not trustworthy and management only offered me a free soak off & 10% discount on a $100+ service that they absolutely oversold. Was forced to soak off. I am disgusted to my core. Two of my nails became infected and the nail beds are permanently damaged. I have run out of characters and will continue this review on Google for those interested in how poorly things end.