Irane M.
Yelp
Let's get the positive stuff out the way first. The food here is very good. It's on par with the other Jamaican restaurants I've patronized. I've been going to Mac's since they opened and I was in high school. It used to be a small, extremely crowded place. But over the years, they bought out the building and expanded. I always get take out, but they have table service and on Sundays I believe there is a buffet.
Okay....
So, my main issue is the service. 90% of the time I feel as though I'm bothering the person behind the counter. There's always this annoyed and exasperated "Can I help you?" It's not just me, they do it with other customers (unless their friends come in). But it's like, whatever. This isn't a fine dining experience. But if I come in, and give you a chipper hello, please be somewhat courteous.
We also used to order food by phone a lot. We would tell them we'd pick it up in about 15-20 minutes. Every time, without fail, the food is never ready. In a way I understand, because I'm sure people have placed orders and never picked up. But then I have to wait there for like 25-30 minutes. It's a good thing I never have anything planned after going there, or I'd always be late.
Other than that, the place is clean. The food is good. However, I'm now a fan of the new kid on the block, 14 Parish on Anderson Street. The food is better, VERY plentiful, and the staff is really polite and helpful.
So, I'll still go to Mac if I can't make it to 14 Parish.