Margaret E.
Yelp
I booked a baby shower ( 25 guests) for my daughter on Dec 3rd, 2017. I had heard that this establishment was very good. The managers I talked to on the phone, Dana, Todd, and Tom were very accommodating and responsive to my needs. The food choices were splendid and I figured the food and room would be more than fine. So everything should have been GREAT, right? A big NO to that premise!
The food was very good, the room just the right size, everything looked great, HOWEVER, this restaurant which has been in business for almost 50 years gave me a totally untrained, inexperienced server who had no clue about serving and hospitality! She was, I found out 19, but looked about 14 and I know my 12 year old granddaughter could have done a better job! This "server" neither introduced herself , smiled or offered her help in any way. Her prevailing expression was one of disinterest and distain and seemingly looking lost or like she would like to disappear. She DID NOT GREET GUESTS OR MAKE THEM WELCOME! She ignored requests for drinks or cleaning off the tables,she had to be asked at least 3 times to bring fresh coffee to the tables because the other coffee had gotten cold, I myself asked her at least five times about menus for the teenagers and kids in the party ( I had arranged and paid for 4 children's meals ) , I overheard people complaining about her lack of attention to their requests, well I could go on but I think you got the idea . Now she WAS NOT RUDE BUT HER DISINTEREST IN DOING HER JOB WAS EXTREMELY NOTICEABLE!
To top it off , I found out the next day that she NEVER GAVE the children's menu to two of my guests which meant they ate nothing although I did pay for their meals!
I called the next day to complain and spoke to an associate of Dana. This person did apologize and offered the excuse that she was new and inexperienced. NOT MY PROBLEM! When u arrange a luncheon you expect that the person serving you KNOWS WHAT THEY ARE DOING! Not the case here. Now I'm not going to say the baby shower was RUINED BUT IT DEFINITELY WAS NOT THE SUCCESS I HAD ENVISIONED! I called also on the following day when I found out she never even gave menus to two of my guests, and I was blown off. Todd or Tom was to call me the next day! Guess what, neither one called. I'm really disappointed in this place because I feel they didn't address my complaints seriously. So IF you book a party beware !