ASHLEY Z
Google
Went here for a late Mother’s Day dinner with my two daughters. We sat on the patio by choice. It was nice outside. So we did expect a little bit of a wait as one normally wait a little longer when you choose to sit on the patio. However, it was about 45 minutes from the time we sat down until someone came to take our order- then after placing the order, it was another almost 40 minutes until we got our food- we didn’t order much only tamale bites appetizer to two cheese crisps one side of black beans, one side of rice, and a shredded beef burrito. They were out of Baja sauce, but the server did try to make a different sauce recommendation to go with the tamale bites. Typically it comes with Baja sauce not a huge deal . However It shouldn’t have taken more than maybe 15 minutes to make the food that we ordered. The server was very nice but seemed very stressed and it looked like she may have been the only person serving not entirely sure but I didn’t see other servers. We ordered two sodas and lemonade which usually come with free refills, when our food finally came out, our drinks were and had been empty for at least 20 minutes or so- the server did offer a refill which we said absolutely please- halfway through finishing our food, the drink refills finally came back- about another 20 minutes later. By that time, we were ready to go, asked for boxes, which took another 10 minutes. The server was very nice. Did apologize for the wait several times I still gave her a big tip because she looked very stressed out and I didn’t want to take it out on her. The fact that the restaurant seemed understaffed.
The food was some of the worst food I’ve ever had at a Macayos. I have been going to this restaurant- not this location though- literally for 20 years. Never have I had food as bad as it was. The cheese crisps had no flavor whatsoever and were both basically burnt. The rice seemed like two day old rice that had been microwaved. The beans had no seasoning at all. And look like they came straight out out of a can. My daughter only ate three bites of her burrito before saying she didn’t want anymore She said the shredded beef was chewy and didn’t taste right. I was tempted to send the food back but after already being there for two hours, we were ready to go. I didn’t wanna wait any longer. I am not sure how this Macayo’s location is so much worse than any other location I have been to- and I have been to every other location in the west valley. Hopefully it was just an off day for them, but being the day after Mother’s Day, you would think that they would be properly staffed as a lot of people are going out to eat, and you would think that the food would be good and fresh not old and burnt. Very disappointed that I spent $60 on this food about $80 with the $20 tip that I left. But I didn’t want the server to be punished because the cooks don’t know how to make food or because the management doesn’t staff correctly. We literally ate a quarter of our food. Here is a picture for reference of how bad the cheese crisp is burnt and what the black beans looked like, very, very disappointed. The only thing that tasted halfway good was the tamale bites.