Cindy Kennedy
Google
Dear MacDinton’s Management,
I am writing to formally bring to your attention an incident that occurred during my visit to MacDinton’s SoHo location on 09/03/25.
At approximately 2:40 p.m., my friends and I ordered drinks without being informed of a last call. Within minutes of receiving our drinks, we were told the bar was shutting down and that we needed to leave. We were surprised, but calmly went toward the exit with our drinks in hand.
One of my friends had been traveling since 6 a.m. from another country, another had just finished a long double shift and driven over an hour and a half to join me, and we were celebrating my 24th birthday. Instead of being allowed to finish our drinks, a staff member named Billy became visibly angry and aggressive. Despite me apologizing and explaining that we had just ordered, he was sweating, shouting profanities at us, and ultimately grabbed and crushed our drinks out of our hands. He slammed us toward the gates and called us “entitled pieces of shit.” Another individual then repeated the same insult, while multiple security staff stood by and did nothing.
I work in the hospitality industry myself, as do my friends, and we fully understand the stress of late nights, closing procedures, and difficult guests. However, the behavior we experienced was unacceptable by any professional standard. Not only were we disrespected and humiliated, but our drinks were taken away, spilt on us, well before official closing time.
Because of this, I will be contacting my bank for a refund of our charges. More importantly, I expect to be contacted directly by ownership or senior management with an apology and assurance that this matter will be addressed. I have always been a loyal guest at MacDinton’s and often bring friends, tipping well, but after this experience, my confidence in your establishment has been badly shaken.
I trust you will take this matter seriously and respond promptly.