Kayla H.
Google
McKenzie River is one of my families favorite restaurants. We live about an hour away from this location, but when we have the chance, we love to come shop at the mall and stop here for a bite to eat. Although we've been multiple times, there is some consistency I have noticed with the lack of quality service at this location that I'd like to mention.
First, the last two times we have been here, we've asked for a high chair and were never given the high chair. I've actually had to walk back the hallway near the kitchen and get the highchair myself both times. We've had instances where the server didn't give our table our drinks until after our food arrived. The last time we went over the weekend, we were never given napkins or silverware and had to ask for them once our food arrived. We were also given only 2 adult menus and 2 children menus when we had 3 adults and 2 children at our table.
When our food arrived, we did have some more issues: one of our adult meals was completely the wrong menu item and neither of our kids meals came with sides. It was just the entree. We didn't mention the kids sides to the server because honestly they wouldn't have eaten them anyway, but its just the fact that we didn't get them that was a bit frustrating. When we mentioned the incorrect dish to our server, she immediately remembered the correct order and went back into the kitchen to get the right item. It took some time, but the correct order did eventually come out.
I know these are all small things, but when it consistently happens, I feel like it is a good learning moment for the restaurant.
Overall, the food always tastes great and quality/quantity of the food wis amazing as well. Honestly, the food is what keeps us coming back. If service matched the taste, this place would be unbeatable in my book.
I do want to point out, every server we've ever had has been incredibly nice and accommodating. It just feels like there is a lack of proper training when it comes to the duties and responsibilities of a server/hostess.