Macy's

I was in the store yesterday and I picked a jacket that I really needed for several upcoming holidays. It was found in the “last act” section and had a last act sticker on it. I double checked the price in one of the scanners as well. When I got to the cashier to pay, the cashier told me that it said it was from a 3rd party seller and he was not supposed to sell it. This cashier’s name was Brandon. He was very sweet about it but called over a manager to figure out what to do next. The manager came over and was very short with me about it. “No, you can’t have this. We can not sell it, he has to put it in the back,” she said. I tried to explain that it had Macy’s stickers on it and I had even checked the price upstairs and, most importantly, I really needed this jacket. This woman was incredibly rude about it and when she walked away, I lingered for a second just to tell Brandon how disappointed I was about all this, and she started yelling across the store that he better go put the jacket in the back immediately, as though I was gonna try to somehow get the jacket anyway. Then she stood there until I walked away. I found this to be incredibly rude and unprofessional! Not to mention, it wasn’t my fault this jacket was accidentally put out on the floor. It had a Macy’s tag so it should have been sellable. What ever happened to “the customer is always right?!” I have always been a very loyal customer of Macy’s but this was incredibly off putting!

I visited Macy’s on July 17, 2025, to purchase an array of items after the Atlanta Airport lost my luggage. I was looking for items to hold me over until my flight home, and Adrienne in the fragrance department helped me tremendously! I told her my situation, and she expressed empathy as well as personally showed me where all the items I needed were located, especially those that were discounted at lower prices. I was in the store for a while, and Adrienne came upstairs to check if I was finding everything okay. She helped me find an Air Jordan carry-on bag that was similar to the one that was lost at the airport. I appreciated all her help and even bought some cologne to show my gratitude towards her helping me in a dire situation. Thank you Adrienne!

Had an amazing experience shopping in the shoe department with Dexter! He was so attentive and knowledgeable. He really took his time to ensure that I found what I needed. I’ll definitely be coming back to shop with him!

Since it was my third time coming to the Lenox Square Mall with my daughter, it was my first time actually buying a dress for my daughter to get ready for her prom on May 3rd. At the store, two very caring ladies Tramina and Monica had helped us find the perfect dress for my daughter and even told us that it was on clearance. They have brought joy in our hearts and were so amazing and helpful people and we could not have done this without them. I just wanted to say that this is the best place to find any kind of dress or clothing that you could possibly find and that the people will sure help you. God bless to all the people working at the store and I wish everyone the best. Thank you.

Found some shoes at the Men’s store but waited over 20 minutes for someone to come out of the back (on her phone) to help us. Not a single other person around to help. She took the request (while on the phone) and then took another 10 minutes before coming out to tell us to hey didn’t have any shoes. Very frustrating and hopeless. Horrible customer service that makes you wonder where management is.

I always like and support Macy's. This is a shop for the people by the people. They have the best variety of goods with fair prices and nice discounts. The staff is super friendly and professional. The Atlanta store might not be at the level of NYC or Chicago, but it is still up there, among the best shopping experiences you will ever have. Love Macy's!

This is one of my favorite Macy’s. It has kids’ stuff and backstage on the first floor and a Starbucks coffee shop on the main floor. You can always find good stuff at a reduced price in the backstage area such as shoes or kid education toys. I usually stop at the Starbucks after my shopping for a Capuccino or milkshakes. They also serve kid-friendly drinks and cookies.

Macy’s did us right 100%! Had a bad mattress and they exchanged it straight away. Marcus was a gentleman all the way with expert service!!! Highly recommend!