Macy's

Macy’s at Westland Mall in Hialeah offers a great selection of clothing, accessories, and home goods. The store is well-organized, and the staff is friendly and helpful. The variety of brands and frequent sales make shopping here enjoyable. While some areas could use a little updating, the overall experience is positive. The customer service team is attentive and goes out of their way to assist with returns or finding items. Parking is convenient, and the store is easy to navigate. A reliable spot for shopping with quality products at reasonable prices.

They have huge selections on all departments but it is too expensive. I found the same article for my Mother $100.00 cheaper somewhere else: I guess they want me to pay for the name. One thing: do not go there if you are in a hurry or do not want to be bothered; the Perfume departments' sales people will stop you one after another even if they saw you saying you are not interested in buying any perfum/cologne. I was there about 2 weeks ago and it took me over half hour to get out of the store. I understand they are trying to sale and meet their sales goal but, it's really annoying. That's what I give 3 Stars.

I admit that I discovered a service that I didn't even know existed at Macy's, personal stylist. In the store I went to, the person responsible for the sector was Mrs. Rebecca. She was excellent, I highly recommend her. And by the way, she helps you put together looks and there's no fee for that.

Came in just to smell some new scents while drinking my Starbucks , and went to the Jo Malone section where I’ve frequented before. Ended up being assisted by Rafael and sat down at his little “bar” area where the perfumes were on display. He had us smelling all the newer releases and showing us which ones would pair great with the ones we already owned. Ended up leaving with a new perfume to the collection and a great experience.

When buying new jewelry for my daughter at Macy’s, I encountered this worker named Barbara who helped me find the exact pair of earrings I wanted in under 5 minutes. She is the sweetest and most helpful!

Illana made my Father’s Day shopping easy, stress-free, and actually enjoyable. I walked into the Men’s Polo section at Macy’s in Westland Mall feeling a little overwhelmed—I was trying to find the perfect gifts for both my father and my husband last-minute for Father’s Day. I had no clue what I was looking for, but thankfully, I met Illana. From the moment she greeted me, she had the kind of energy that makes you feel like you’re in good hands. She didn’t just point at racks—she really helped. She asked questions, listened to what I needed, and gave me honest suggestions that actually made sense for both men I was shopping for. She found pieces that were classy, well-fitted, and in budget—and she made the whole thing feel smooth and personal. I left that store with two perfect gifts, a full outfit for my husband that looked amazing, and zero stress. Illana didn’t just make a sale—she saved my day. Macy’s, if you’re reading this: Illana is a gem. Don’t let her go. She’s the reason I’ll be coming back.

I love the jewelry department at Westland mall. My go-to is Belkis Alfonso. She has helped me out several times. She’s incredibly attentive and patient. You can tell she loves her job and cares for the customer. I’ve recommended her to my friends and they’ve also raved about her professionalism.

I recently visited the Channel perfumes department and the vendor Diana helped me and made my experience so amazing. She recommended me the best perfumes, she was patient, friendly, professional and very helpful. I would highly recommend going with her if you need a perfume she will make this experience spectacular