Macy's

Macy’s in San Francisco, located right on Union Square, is a massive and iconic department store with several floors of shopping. We explored it during our visit and appreciated the wide variety of brands, from high-end fashion to affordable everyday wear. The store is clean, well-organized, and the staff were helpful. Tip: Don’t miss the upper floors for great views of Union Square, especially from the Cheesecake Factory on the top level. It’s a great spot for both shopping and relaxing in the heart of the city. A must-visit if you’re in downtown San Francisco!

Large department store spread across multiple floors. Great view of Union Square from the upper floors. There's also a Boudin Bakery and a couple of other places down in the food court and a good sized Toys R Us.

stopped by here to see if they had any good sales since we were visiting the Union Square area. We also don’t have any of their stores where I live. My wife got a great deal on a sweater and a skirt for 50-75% off, one of them made by BCBG Max Azria. Together they were under $50. My mother-in-law also bought a sweater at a similar discount. I found they had lots of good prices on clothing but I was not able to find anything for myself in the limited amount of time. If you get hungry while shopping there is a Cheesecake Factory on the top floor and a Boudin Bakery Cafe and Wetzel’s Pretzels in the lower lobby of the building. I read a online news article that indicated that this location would eventually be closed. Macy’s will need to sell the building before that happens. something to keep in mind that it won’t be around forever. Drop by if you want some good deals on name brand items.

This Macy's in downtown San Francisco is a great store. About five floors, with lots of merchandise. I have been coming to this location for more than ten years. I always have nice shopping experiences, and the employees are nice. Easy to get there taking public transportation. Sometimes they have sales. Good items and awesome customer service.

We popped in to the 6-level Macy's building as a friend was looking for some pot or pan that was on sale. While not as imposing at the flagship monstrosity of NYC, I really liked the San Francisco store because its easier to navigate through. What set this location apart from the rest of the red star stores was the food court, AKA "Macy's Cellar" on the first level. While I've seen this concept done on much larger scales at Mistukoshi in Japan and Harrod's in London, I've yet to see another Macy's with something similar. It's not big with just 9 vendors, but it's better than nothing!

This is a very big Macy’s with a big selection. I had fun shopping here and it is in a very convenient location. I will say that the SA at Ralph Lauren was horrible. The actual stores here are good and are very stocked, they just have mid to bad SAs. Only go here for convenience. Not bad to shop at though.

They always make it such a special place for the holidays. With Macys leaving it won't be the same. Still, iconic park as seen in Hitchcocks The Birds. Big tree,ice skating and those weird plants with the bell flowers.

Love coming here during Christmas! The decorations outside are absolutely beautiful and the backstage is perfect for people who are on a spending budget. You can get absolutely anything at this store and it is incredible for Christmas shopping!

My family had a great experience here because of Eiji and his help in the women's shoe department. They were visiting from Colombia and trying on different shoes and sizes and he kept a very friendly and positive attitude the entire time. He was also very funny and charismatic which helped the experience. He should definitely receive a raise!

This Macy's location has been here for a while now. I heard that they switch up how they operate there, but this is different because it has several floors to go to including the Cheesecake Factory all the way at the top of the building. Each floor has different sections including women's, men's furniture, etc. The only problem is how some of the escalators from upper floors don't work. Honestly hope that they don't take a while to fix them. Also, there are way more women sections than men's. Wish that there are more sections for men. I think 5th floor is the only one that has sections for men. Other than that. Really have nice brands with expensive items. I'm also planning on doing its Cheesecake Factory in the future. See you there!

We were lucky to have George in the makeup department. He was only one that offered us assistance and then took the time to listen to what we were seeking. George supplied his expertise and time to find what we wanted and then assist us with his knowledge. The store is fun to go through however we were only offered help in the makeup department and only by George. Thank you

Didn't shop at Macy's, but I *did* go specifically to see their Christmas windows. I was disappointed that the puppies and kittens weren't on display, but the carousel animals and the stuffed animals *almost* made up for it. Very whimsical windows, so the four stars are only for the windows! I appreciate the fact that they try to make the holidays bright for all the children and visitors to San Francisco and hope whoever takes over the windows will continue to do so for many years to come!

The best view of Union Square! This place is beautifully decorated and offers a vast selection of everything you need, from home decor to apparel and more. The seasonal floor, located on the top level, was a true masterpiece, perfectly decorated for Christmas.

I don't like this macys every time I go here I seem to have a problem doesn't matter the department. There was some shoes that was on sale online but I needed them that day instead of delivering so I called, made sure they were in stock and put them on hold. When I got there not only did I stand there by the counter for 30 whole minutes before I was acknowledged but the wouldn't honor the price online. I've worked for Macys and never did we not honor online prices And never do encounter these problems when I visit other macys stores. They need a whole new team, some more diversity For sure. Nobody but the security finally spoke to us and asked if we needed help. This happened to me around Christmas time to but I thought it maybe due time how busy the store was. Do better Macys.

Half the escalators aren't working that I saw. Unfortunately those non working escalators are going up. If I have to climb stairs I prefer down to up. Signage is still not good. Where is my favorite clothes area. All I see are coats. Plenty of shoppers. I just couldn't find my favorite areas. And why are the escalators always broken???

This review of Macy's in San Francisco is for their Toys R Us location. This collection is not located inside Macy's on O'Farrell Street rather directly across the street from Union Square. Walking past a storefront window, headed to Saks, I saw a collection of Peppa Pig - my daughter's main interest of current. The window read Toys R Us and I proceeded to walk into this small store location. Upon entry, I was greeted immediately by a friendly face and warm smile. She did not hover and allowed me to browse at leisure. The store is more deep than wide and continued with various collections of toys, stuffed characters and so much more. My interest was solely that of Peppa so I did not take in-depth observation of the entire collection. As for the Peppa section, there was a stuffed version of Peppa and mostly play figures of Peppa and her world. I purchased the family/friend collection of Peppa that included 3 vehicle variations for $45. Checkout was seamless and as friendly as when I initially entered. I would not go out of my way to venture to this location to specifically browse toys; however, I would not eliminate it if I am in the area. The store was clean, easy to browse, small appearing upon entry and can easily be missed. I visited on a Monday afternoon, it was extremely quiet and one person was at the register upon me entering the store. I would recommend public transportation to venture to Union Square as parking is sparse.

Sad for Union Square to have Macy's leaving even though the in-store experience has gone down over the years. With that said, I want to give a shout out to the furniture floor. You don't really think of Macy's for furniture but they do have a half floor dedicated to it albeit larger format pieces that might be challenging for cramped century-old SF apartments. However I found the perfect low-format sofa (that would fit through my narrow door) and it was on floor clearance. Special thanks to my sales guy, Lou, who was super communicative and got everything handled efficiently. Loading dock located on O'Farrell St. and everything was wrapped up and ready to go. Super efficient. Macy's might/might not leave Union Sq but if you're looking for furniture pieces, you might find a good deal like I did while they're still around.

Be aware! Went there yesterday and discovered the Christopher Rayko ornaments are from last year and before. If you want 2025 collection, only at Neiman Marcus. BTW the Ready to Wear is just God awful. If you want to wear curtain to Christmas party, Macys is the place. Macys used to be great but it is declining every year with more ugly and poor quality merchandise. The buying office needs to have their heads examed. The buying team from years ago used to be sharp and right on the money. And the store itself and just about every Macy's are just not keeping up well enough. Layouts are messy, no room between fixtures, outdated fixtures, lack of display sense of beauty and poor store decors.

Happy there is still a macys in San Francisco with all the stuff going on. Hopefully it sticks around I will support as long as it stays open.

Went to Macys looking for pink shoes & pink clothing for the Barbie movie. They had several Barbie branded colabs with name brands, big pink signage & staging sets, sort of like an IKEA display, only with kitschy pink retro furniture. I did manage to find non-heels comfortable glitter sneakers & a dress with doll-like giant skirting. I didn't notice until I got home that the dress was ripped on several seams. Luckily I know how to sew. This score is after literally 1.5 hours walking every inch of every floor. Most of the clothing was plus sizes, ugly sneakers, uncomfortable but awesome heels, but even the mid-range sizes were unavailable. The bathrooms! Disgusting. Worse than an interstate highway gas station.

I felt disappointed when I saw the news that this location of Macy's would be closing for good in the near future. Honestly, I enjoyed shopping at Macy's especially during their special deals but with this location closing in the near future. I don't believe that I planned to make anymore purchases since I can't see the product. It's actually a hassle to buy online without seeing the product then needing to return by mail if the product isn't what I wanted. Anyway, I sincere hope that the owner changes their mind of not selling this flagship store. Thanks!

This store is a fairly large one and they almost always have things I'm looking for - dresses, home goods, gift ideas. I've always been helped promptly when shopping for perfume and makeup here. Never knew they had a floor below that had a Jamba Juice, boudin, and subway!! Just found it today. That is honestly so great for people not used to the city because it's more space to sit with little kids while you shop.

As much as I'd love to see a place like Macy's continue to exist in Union Square, it may be time for this one to close. Very confusing signage for a number of floors and locations. Items listed on shelves with "On Sale" markings but items not actually on sale. Random alarms going off. A number of shelves and stands were pretty near bare. There is a mini-Nordstrom/Marshalls-esque discount "Backstage" on the 8th floor, but only if you take a certain elevator bank. Had a frustrating experience recently wherein for some reason the employees could not take off the anti-theft badge from an article of clothing after nearly 45 minutes of failed attempts. There's certainly some potential here and I agree with another reviewer that the furniture section was a pleasant surprise. Hope that Macy's or someone else can get it turned around.

Love this Macy's. You will not find such a wide variety at another store. 7 levels of products. Staff is very nice & extremely friendly.

When I tell you these were the best girls Their customer service was impeccable I'm so thankful I got them hard to find people like that nowadays A big shout out to Star @ the Mac counter, for helping me endlessly find a lip color PS i'm very picky. She was the best Also a special shoutout to Lisa in perfumes For assisting me in finding a mascara That's very hard to fiind Lancome definicils she nailed it took me over to the Mac counter please give These ladies a raise !!! Boom

Macy staff are dishonest, they do not provide you correct information when applying for the credit card. I was not told about the limit they had on the discount offered when applying for the card, the staff told me that i would get a 20% discount on all my purchases i did for that day and I repeatedly asked them and got the same answer. Was shocked to see that I didnt get discount on total purchase and only on part of it. When i called the customer care the Representative says sorry Mam, they gave you wrong information. This is cheating and dishonesty. DO NOT believe the staff they are dishonest, liars.

I love Macy's. Returns are easier than purchasing. I like the Starbucks in stores. Sale racks a mess but good stuff. Employees hard to find.

I really really enjoy the Macys in San Francisco it is been a staple in my City for the past 2 Centuries. I enjoy the location the peacefulness and enjoying using the bathroom and getting a donut or Boudin. Protest= Don't let them close down the Macys the next closest Macys are literally crap. Help us out!

What a great Macy's and find clothes, home goods, and whatever your heart desires that many smaller (which is basically all), Macy's don't have. Head to Last Act in nearly every department to snatch some goods with real savings and so expansive at this location. You'll find yourself meandering throughout different departments because it's so expansive and much to see and maybe buy because you just can't live without these treasures!

Witnessed 3 robberies in 15 minutes. Not fun, not safe. So sad to see this iconic flagship store closing.

I hadn't been to Macys since the beginning of the pandemic, so it had been a few years. I went looking specifically for some decent winter boots, I am very picky about shoes plus I'm a slightly unusual size. I loved the experience I had with the gentleman on the shoe floor, he was the best salesperson I've seen in many years. It's a dying art, and so nice when you're lucky enough to get excellent customer service. He was friendly but not overbearing, helpful, and made great suggestion. I actually bought the pair he recommended and they are great. The stars are for him. Thanks!

WTF Macy's? I waited 20 minutes at the jewelry counter to look at an item and no salesperson came to help. Does management think they are saving money by drastically understaffed? I don't know what I the piece I had been looking at cost, but low 4 figures would have been fine. Money is walking out the door in form of lost sales. If you expect to have help, feel valued as a customer, go somewhere else. Zero stars. And fix the escalators.

The store looks wonderful, all dressed up for the holidays. So much nice merchandise, and it was a bit crowded, especially in housewares. Excellent service, some attentive staff sure helped. Enjoy!

Rude workers (2) with straight attitudes. Made a few returns, got attitude.... The items were in separate plastic bags, not the bags that they were "delivered" in, the cashier wanted me to remove them from the plastic as well, after refunding items, I asked her to throw plastic away including the plastic that items were delivered in. She acted like I was supposed to keep it. She then informed me that the place to do returns was on the first floor as well but in a rude way, not an informative way. I asked her to validate my parking ticket and directions to the women's restroom and she was just unpleasant. After using the restroom on floor 3, browsing and trying on clothes, I proceeded to the first floor to validate parking ticket and encountered another rude person when trying to locate where I could get it done.... "It's way over there", well thanks, I didn't know, I'm looking for it. I don't usually shop downtown Macys, I can count the times on one hand. I'm sure tourists and visitors shop there and need directions, you would think the location would be lots friendlier and willing to give information and directions, remove items from plastic, etc. ‍

Eiji is so kind! He helped us and 5 other parties simultaneously with shoes.He deserves a raise and I feel horrible that the manager did nothing and kept sending Eiji around everywhere to help. Many other customers saw this too. Thank you Eiji for being so helpful kind and patient - I am so picky with shoes and it seems my calves have grown so I needed to try multiple sizes of the knee high boots. Thank you for being so accommodating and being a wonderful human.

Very sad, looks like it's ready to close it's business. Hardly any customers, very few sales personnel to help, everything on sale 30 off. The toilets are smelly and dirty that its seeps out and you can smell the stench.. ugh! Makes you feel like pucking terrible! Did not bother to look at the sales and the selection.. left the store.

I often go to this store and never can't charge my electric car! Those who work in this store charge here and the same cars are parked all day long! This Tesla sits there all day long, for example.

One of the employees in this Macy are extremely rude, disgusting and disrespectful. When I was trying to find the restroom on the 3rd floor I went up to the side of the counter trying to ask a quick question of where the restroom is. But since she was working, I waited aside where she can obviously see. However, she "purposely" act like I wasn't there and whenever I tried to ask a question, she tried to find ways to turn her head away from me to avoid communicating with me whenever I tried to ask. What I meant by "purposely" was not only that she was avoiding to make eye contacts with me but also "act" like she was busy in the moment when she's just moving like a snail. At the time, I didn't think much and thought she was just busy trying to finish up her customer so I waited for a few more minutes to let her finish with that customer so I could ask a question real quick before the next customer comes. Then when I tried to ask again she give me an arrogant look and attitude telling me that she's busy. At this point why didn't she just tell me to ask someone else in the beginning instead of making me stand on your side like an idiot for 5 minutes straight waiting for you to answer my question. What makes you feel good about it? You don't even buy the stuff here and you're just a worker, working in a fancy mall doesn't mean that you'll be fancy as well. I do understand that you are busy because there is a line of customers that you have to do, but what do you mean by you are busy when you're working with your hands and I'm asking you by mouth, do you need to use your mouth to take money out of the counter or take out tags and stuff? I'm sure telling me where the restroom is only takes about 3-5 seconds to answer, I really hope Macy could hire someone who has better manners and attitudes, but also try to find someone who has the basic knowledge of human ability to communicate properly, which includes not being deaf and blind to work at the check-out area. Anyways, everyone who sees this comment please be aware of this women that's African American, with short curly hair, middle-aged, around her 40s or 50s, oh ya no wonder why she had her attitudes, she's at her age of menopause, and with a whole lot of wrinkles on her face, and a scarf to keep herself warm before having any more other diseases happening in her lifetime. Furthermore, she works in the third floor check-out area across the bar area,

Friendly staff, good selection of items. Just be mindful that a lot of items are locked up due to rampant theft. I'm knocking down a star because sometimes there is a single person working multiple vendor areas.

I went to the perfume department and first person to ask if I need any assistance was Kim. Oh I thought okay, this should be easy since I know what I want. Fast forward, not even 5 minutes to the encounter, she asked if I wanted the product... uhhh 1) I wouldn't be asking to see it just to see it, my bad if other customers do that but that's sales right? 2) she rings me up but doesn't tell me how much it is 3) her colleagues were a lot more professional and had a better demeanor (wished I gotten help from them instead) anyways, if you want better customer service avoid Kim's assistance. But let's talk about the exceptional customer service I received from Bernard at Jewelry, he was so helpful and went above and beyond to help me. Bless his kind heart and customer service & dressed to impress.

Went to Macy's looking for pink shoes and pink clothing for the Barbie movie. They had several Barbie branded collaborations with name brands, big pink signage, and staging sets, similar to an IKEA display but with kitschy pink retro furniture. I did manage to find comfortable glitter sneakers without heels and a dress with a doll-like giant skirting. However, I didn't notice until I got home that the dress was ripped on several seams. Fortunately, I know how to sew. This score is after spending 1.5 hours walking every inch of every floor. Most of the clothing was available only in plus sizes, and there were many ugly sneakers and uncomfortable but awesome heels. Even the mid-range sizes were unavailable. The condition of the bathrooms was extremely disappointing, worse than an interstate highway gas station.

Love this place. Lots of things to do even if you are just window shopping There is multiple levels and my favorite is probably 3rd or 4th floor bc during the holidays you get to see the Christmas decorations. You can feel the holiday spirit, very Christmas

They are closing down, but I wish they weren't. It is a huge department store where you can window shop, which is a rarity nowadays.

This Macy's was very nice. It's a little empty, the neighborhood seems to be lacking in both tourism and local shoppers as of late, but everyone I encountered was very nice. Yvonne at the Elizabeth Arden counter was especially nice and helpful. It's a big Macy's, but doesn't have the crush that you get in New York City at Herald Square. I wish I had longer hours. I would have spent more time in the store.

Thank you so much sherry J! She found us the perfect purse. We also had great help in the dress and shoe department. So pleased!

Had to look for some dresses for an upcoming event. Totally satisfied with the selection and did find two (not just one)! Always enjoy my Macy's experience in SF (second to New York)! Love the view at night and always with good vibes.

This is one of the better Macy's stores. They have a decent selection, and the layout of the store makes shopping easy. There's a Starbucks and a couple other restaurants inside the store. My only complaint is related to the aggressive vagrants camped out on the curb right outside the door.

This review is for Toys R Us located in the lower level of Macy's in Union Square. Now, i'm extremely biased because I grew up a "Toys R Us Kid." After the store went out of business some years ago, I was so sad because it was part of my upbringing. It was so nostalgic walking through the aisles and seeing the logo. Despite being smaller in scale because it's not its own store, this location in Macy's has a lot of amazing toys. There is an aisle for all of the favorites; Disney, Nerf, Power Rangers, and so much more. For the next week, beginning Saturday, October 15 the store will have sales and giveaways.

I love Macy's, I love this Union square store and I cannot believe they will be closing it. This is a huge store with wide variety of products from men's and women's clothing to the home goods to the furniture to the wedding to the kitchenware to the jewelry and handbags and much more. Macy's has been a wonderful tradition of the American culture and San Francisco community. I know they said that they're not closing the store because of the crime rate in San Francisco, but because of the store not being profitable. But the store has not been profitable probably because people wouldn't want to come here to shop because of the crime rate in San Francisco. It's very sad and I hope San Francisco will do everything possible to keep Macy's at Union square. I recommend everybody to shop at this beautiful store, you can find everything that you need here and have an amazing shopping experience.l

Do not trust Macy's. They do not credit returns properly and I just sent an order back via the UPS option without a label and they sent the items back to me.

Excellent service and great selection. They always have great deals. My go to place for nice gifts.

I do frequent this store. The people are very nice, I like the customer service. They have a huge selection of things and always work out discounts which I appreciate. I bought a shirt today that cost $100, it was 20% off and they took off another 20. So I'm grateful for that

Men's restroom: 6th floor, back left from escalators, in the kid's section To exit: you confusingly have to return to the 2nd floor aka mezzanine

Came in today to add some pieces for my trip to Italy. Anastasia from the Eileen Fisher collection helped me. She is from Italy and gave me great suggestions. I was disappointed that the department is half the size, however their selections was great. Please see her as she will help build your wardrobe! Thank you for the great experience!

Wow!! I still can't believe how my shopping day was made by Maroud and Patrick! The manager Maroud helped me with my gift card problem and I was able to use it. Patrick and Maroud had the best energy and they were so positive and nice. They checked on me during the whole shopping trip and I couldn't be more thankful!

Compared to all the other locations of Macy's I've been to, this one is the nicest. Their selection is great, the sales ladies don't just try to sell anything to you but genuinely tries to get you a good price (not just forcing to sign you to a credit card, but more informative) and very pleasant. I found an amazing Michael Kors dress here that people just gush about and ever since then I have been finding gems at this location. There are some great boutiques across the street too, so you can get all your shopping done in one go.

The store had a wide variety of products to choose from. I found exactly what I was looking for, and the prices were reasonable