The Orange Jaffa (.
Google
We had a disappointing experience at Mad Cats. From the start, things felt disorganised. Despite having a booking, we were made to wait outside by a bouncer, which felt unnecessary given this is a restaurant/bar, not a nightclub.
Service throughout the evening was painfully slow and inconsistent. We ordered a bread basket that took 30 minutes to arrive. We ordered a second one and it never came. The pickles we ordered also never arrived. Our first round of cocktails took over 30 minutes, one was spilled on the table and we were told a replacement would be brought, which never came. A second round of cocktails was ordered and after an hour never came.
The wine order was incorrect, and we were then charged for three bottles when we had only had two. While the wine itself was good, it wasn’t properly chilled. Food took a long time to arrive, with over 30 minutes between courses. After being there for well over two hours and still not having received everything we ordered, we had to cancel our final round of dishes.
We had someone at the table with a nut allergy. No one asked if anyone had allergies when we ordered, and the allergen information was not clearly stated on the menu. When we asked specifically about nuts in certain dishes, the staff appeared unsure and had to go back and forth several times before providing an answer, which did not inspire confidence. To read other reviews from customers who have had the same experience clearly shows this is not a one off issue.
The bill came to £380 for six people, for four starters, two mains, a bread basket and drinks. While the food was genuinely delicious when it did arrive, the portion sizes were small for the price, and the long waits between courses left us underwhelmed rather than impressed. To then add a 12.5% “discretionary” service charge for what was consistently poor service felt unjustified.
Overall, the music and atmosphere were good and there is clearly potential here. However, as it stands, it was an expensive and frustrating evening.