Becky H.
Yelp
This is one of those places that is really difficult to rate, which is why I went last Tuesday but am just now reviewing. There are times when I wish yelp would allow separate ratings for the individual parts that make up a restaurant experience!
First, the food: excellent, 5 stars
Next, the location/parking, etc.: excellent, 5 stars
Ambiance: pretty good although I expect it can get really noisy. Music a bit too loud. Booth very comfortable and decor fun, 3 stars
Service: horrendous, 1 star.
I arrived before my friend and instead of offering to seat me, the guy near the host podium gestured toward a nearby bench and brusquely said I could wait there. There were dozens of empty tables, and one with guests in. When she arrived, we waited a good 10 minutes without anyone coming to seat us. I mean, that guy disappeared and nobody else came.
Once seated, the server brought water and menus, took my friend's drink order (cola) and then we waited another 10 minutes. Now the only reason they get 1 star at all for the service is that he was very nice, friendly and helpful.
Then we waited fully 40 minutes for the food! I mean, if it was busy I would completely understand this, but with only 3 tables and a guy who gave up and went to sit at the bar, really?!? And when it arrived, it was minus the side order of sweet potato fries. Another 10 minutes and at least this time with an apology.
So we both got jerk chicken with red beans and rice, and cabbage. All delicious, perfectly spiced and the chicken was melt in your mouth tender. Lots of food except the cabbage (surprised me) so I took home a good helping of the chicken and beans/rice, and a fair amount of fries.
Another wait to get our check, long after we finished eating. The bill was around $45, which is reasonable. I left only a 15% tip and usually I will overtip if the service is good.
So all in all, I won't go back. I realize every place can have an off day, but there are so many new places yet to try, this is a one and done for me.