Caren Squitieri
Google
Beyond terrible! I emailed brook with Nathan cc Seventeen actual times. I can get this ice cream pie in Edgartown where we are staying? No, Brook answered, only at Oak Bluff-ok I say. I would like to pick up on Tuesday-No, brook answered. He needs me to pick up on Wednesday bc it’s their busy time. Ok, I say. Can we get some decorations on this birthday cake? No, says Brook, you need to decorate yourself. Ok, I say. I emailed them today to say I would be in as promised. No response, so sure it’s ok -so, we load in an 80 yo, 3 kids under 10, 3 adults and head out to collect cake. NO cake. That’s right, no cake. When I asked to speak to one of then, Nathan doesn’t apologize, but man-Splains to me that there has been “ a miscommunication “. That’s all, end of story. Well, first he said Brook forgot to get with the cake maker. Then he said there was a duplicate order and they just sold my cake to someone else. Both clearly fabrications. Offered nothing, just repeated there was a miscommunication- So, not an islander, but will never do business at Mad Martha’s again. And yep, sharing my story with my island people. Entire family both inconvenienced in a big way and also disappointed!! Oh-we pivoted and picked up similar cake on the way home from Dairy Queen!!! It was perfect!! And, I told them, too!