Made In Cookware

I've spent quite a bit on Made in Cookware and while I was initially very happy, when I found myself having the same issue more than once, I contacted customer support many times over the span of a month, all of which were ignored. I'd rather be told something I don't want to hear than to be ignored. I have comparable cookware from a different manufacturer that I have had no troubles with, so I've simply been trying to figure out what could be going on but Customer Service refuses to respond.

My husband and I love all Made In products and have been slowly replacing our 20 years old dinnerware and cookware. On a recent purchase of red rimmed dinner plates (gorgeous!) I found a chip on the edge of 1 plate. An email and a photo later, today I received a replacement perfect red-rimmed plate to complete the set. Excellent quality product + excellent customer service = lifelong loyal customers. Thank you, Made In! PS we live by those entree bowls!

I get and will get all my cookware from this company from now on. I have their stainless steel, but i am really impressed with thier newer ceramic coated pans. Same nonstick coating feel as teflon without the nasty chemicals. I also own one of their carbon steel woks which is an absoulte beast even though I'm still working on building up the seasoning. I had an issue where one of the ceramic pans came chipped. I contacted them and they sent out a replacement immediately. Can't have a successful business without great customer service. I'll be continuing to buy more pans as my others wear out.

WE LOVE OUR CARBON STEEL COOKWARE!! This past Christmas my husband surprised me with the beautiful Carbon Steel Paella Pan, Unseasoned! I've owned 3 paella pans in the past. Not one of them has ever cooked this evenly, maintained the heat this well, or been such an easy clean up. Watch YouTube videos (there are several) to learn the proper way to season Made In Carbon Steel. When they are seasoned properly, they are like glass inside and completely non-stick. Next, he surprised me with the 12.5" Carbon Steel skillet, Unseasoned. I use it nearly everyday. It is responsive the way copper cookware is, cooks evenly like my great-grandmother's cast-iron but easier to pick up since it's not so heavy, and the best part; the handle stays cool when I'm using it on the stove top. It transfers easily to the oven from the stove-top which I do often when cooking fish. Again, it does not stick and cleans up easily. Next, he again surprised me; and the Carbon Steel Griddle, Unseasoned, showed up at our front door! It came with a beautiful Press and a leather sleeve for the handle. We immediately bought all of the ingredients to make Smash Burgers! We preheated the griddle on our outdoor grill, it cooked evenly and perfectly! The next morning, we used it on our gas stove and made pancakes, again, perfection! Then, he's nuts, and surprised me with the 10" Carbon Steel skillet (he's pretty awesome :-). This time it was Seasoned. I love the size! It's perfect for bacon & eggs for just the two of us. I kind of wish it was Unseasoned as well though. There is nothing wrong with the seasoning, I just prefer the process of seasoning on my own. Memorial Day, Made In had an amazing holiday sale. I purchased a set of 3 Carbon Steel, Unseasoned skillets for my son's 40th birthday! He's watching all of the videos about proper seasoning and is super excited for their arrival!! He's an amazing self-taught cook and has always wanted to add Carbon Steel Cookware to his collection. I'm excited to see what he creates!! Next on my list of "I wish to own" are the filet knives. We live on North Padre Island and fishing is part of our lives. A good filet knife is a necessity. Dropping hints daily :-) and trying to convince my husband that's the quickest way to receiving the "Husband of the Universe Award"! If you want to see all of the goodness we are cranking out and the versatility of Made In Cookware, take a peek at our IG page @the_stolen_spoon PS I haven't received anything from Made In (no free stuff and nothing solicited) we just love their quality and craftsmanship! It's not overpriced and it does everything they claim, and that's awesome!!!

I have ordered Made In for Christmas for my daughter. A week later still no shipping update, no response to emails besides automated AI replies, no calls answered. However, my credit card was charged immeaditly. If I don't hear from them on 12-10-2025 I will be filing a fraud claim with my card and a BBB complaint. Looking at reviews this is the normal. ORDER #1997911

Will recommend! Quality made cookware with great customer support. I have absolutely nothing negative to say about the stainless steel product line, I have a Sautè pan which heats quickly and evenly. And I want to shout out MJ from customer support, truly top tier experience.

Very disappointing. I live in Europe and was very excited to receive the set I bought. Unfortunately, it’s been stuck in customs for weeks because you didn’t have the right paperwork. In order to ship to Europe you have to have documentation showing the materials used for the pans didn’t originate in Europe didn’t originate in Russia. Despite repeated calls to your office and working on your behalf to get this shipment released I was unable to get one signature on a piece of paper. You just don’t care. The customer service agents were nice but no one was handling their repeated requests. I don’t understand why you ship international if you are not prepared to have the proper documentation in place. Unless you do use materials from Russia and can’t sign that you don’t, then that’s another issue all together…. Can someone please make this happen??? A customer shouldn’t have to handle your customs issues for you.

Great pans and great customer service! We received several Made In pans from our wedding registry and they do not disappoint. The pans heat evenly and I have not had any sticking issues that I have experienced with other stainless steel cookware. Great skillets for all your needs. We also got a 2qt sauce pan. Again, high quality materials and construction, plus the wide lip helps avoid spills when pouring from the pot, such a great feature. There was a small hiccup because it was sent to us without a lid. Not to worry! I went to the website, opened a chat (with a real human!), and my issue was solved in just a few minutes. Thank you, Joy! The experience made me feel even better about Made In and made me glad we chose them instead of other cookware brands that we considered.