Project P.
Google
When I first bought my madeIn PAN
I really enjoyed the performance of the surface. I followed the rules about how to get the pan hot first (let water dance across the surface to test the heat), then, add cold oil to create a nonstick effect. This saves me from ever having to use nonstick pans again. So instead I'm using a very good stainless steel PAN to sear meats and get a good, even heating surface. This pan has performed very well, and I have enjoyed it Greatly.
At some point in the last year, my pan became warped but very slightly. I was using it on a glass cooktop, and i'm not exactly sure how this happened, but it was just enough to make it not heat evenly.
I contacted customer service at madein and they worked with me to replace my pan free of charge!
GREAT SERVICE!
THEIR EMAILS WERE VERY PROMPT and told me exactly what they needed from my end.
After getting proof of purchase from Amazon and sending them a short video of my problem they helped me out, and I am super happy about it! My customer service person was MJ. Thanks, MJ!!!!! Much appreciated 👏
Madein stands by their products!!!