Made In The Mitten

I wasn't going to leave a negative review for a small business. I hate doing it, I know it's a struggle out there right now, I have a small business too. I just got an automated email from them asking for a review, so here it is. I saw someone online mention this shop around small business Saturday in November and I'm in another state so I thought I'd order a few gifts for Christmas. I looked back a few weeks ago at my confirmation email and I believe I ordered on November 25th. The order didn't come until December 24th. These were Christmas gifts and our Christmas is on the 24th out of town, we were gone by the time the delivery was made, but either way, I obviously had to purchase other gifts in the mean time because I didn't expect this order to show up at all after a certain point. No communication from the seller regarding inventory issues, delays, alternative options for out of stock items. I personally wouldn't risk buying from here again. I checked the reviews and there was at least one other that didn't get their order more recently. I reached out via DMs on their Instagram before my order came and I heard nothing back. Where's the communication? When does an order shipped from 2 states away take almost a month? I should clear this up. This order didn't ship until December 20 something. Not sure what the date was. This package wasn't in the hands of the USPS until days before delivery so we can't say it was them either.

It’s been a solid 7 days since I ordered - 4 days after paying they sent me an email saying my order shipped - I checked the tracking 3 days after I received it and it still shows only the label has been created. I tried emailing twice during the week and didn’t receive any reply. I’ve ask that my order be canceled and my money refunded and nothing. They over promise and under deliver then hide and not reply to emails. Stay away

Great collection of Michigan souvenirs. Most of them are their special craft. Price is expensive. No parking ( actually paid parking near store). Return policy is very bad. No return. So before you purchase check your items. Stuffs are friendly.

DO NOT PURCHASE ANYTHING FROM THIS BUSINESS. I am in the same boat as another reviewer. I made an order online, they billed my credit card the next day, and I never received an email with the tracking number. The recipient never got the package. I have attempted to contact the company twice via email (per their instruction on their vm message), and have received no response. Their hours change and every time I call, they are closed. They are supposed to be some “Royal Oak” business, and from my point of view, they do not care about their customers and are ripping people off.

I still can believe I was ripped off by this company and they're still open .. I had placed and order online back in 2020, money was taken out of my account. I was never sent any sort of email from this company as far as a receipt or order summary or anything. At the time I didn't think much until weeks later I still haven't received anything nor my package. I have e-mailed and Facebook messaged this company on numerous occasions and never get a respond back.. I drove to the store and just so conveniently they were temporarily closed... what kind of small business does this.. at this point I don't except anything at all I just want people to know that this company is sketchy and I'd be careful ordering ..

I love the selection at this cute little store. So many locally made products and a huge selection of different items. This place is awesome for gift ideas or just unique Michigan products. My only “complaint” (not even a complaint but my brain can’t come up with another word) is that it’s hard to make it here while the store is open because I work during their normal hours, but I also understand as a small business you have to have work life balance. I definitely appreciate their online store because of that!

Absolutely the best store for artist created Michigan products!

I have placed orders several times from this amazing store. Shopping was very enjoyable. I was able to communicate with Colleen via email, Facebook Messenger, and pictures and videos were sent to find the perfect gifts. She wrapped up the gifts and even delivered them to me. The gifts were a hit for every one, with just the right individual touch. Colleen was able to work with my busy schedule and was available anytime I needed help. This is an amazing businesswoman who takes care of her customers and also balances being a mom to a sweet daughter. She truly puts her whole heart into her job and it shows!

I love this store, I always find something cute for a gift. Not everything is Michigan themed either, so no matter the type of gift you need you'll be able to find something. I visit during the Arts Beats and Eats festival, they participate in the Royal Oak $ program. I have spent my $$ here the last 2 years!

I've always loved this store but today was especially wonderful. Their hours are a bit odd and varying, which I didn't realize when I ordered a gift basket for my boyfriend's family friends for a bday. However, I called today and the owner answered (I had to call a few times because of some phone issues) and she was so friendly, kind and was able to get the order done straight away so I could pick it up before leaving town tomorrow morning. Great local business with good service.

What a great shop in Royal Oak. So many made in Michigan items available. It's great to spend some time in here. Owner is kind, knowledgeable and generous of heart. I stop in whenever I'm in Royal Oak. Prices are reasonable. She even has the makings for a Made in Michigan basket/box for gifts!!

Cute little store in royal oak that sells a wide selection of goods made in Michigan! Love all the different snacks! Got a basket made for a family member who moved out of state and was missing the mitten. The woman who helped me was very helpful and kind! Love to support a small locally owned business!

My review is based on my online order - never been to the storefront. Not yet, at least! I heard about Made in the Mitten on Fox 2 who was doing a story about the store and interviewed the owner. This was also during the COVID-19 pandemic. I decided to check out their website and see what the store had to offer. I noticed a ton of unique products! Clothing, candles, treats, home goods and more all from different vendors. We re-did our bathroom not too long ago and I was looking for a cute decorative sign. So I checked out the home goods section. I found the perfect sign - "Wood Poop Here Again" and had 5 stars - perfect sign for the bathroom and perfect for being a Yelper! The price was $17, then after shipping and taxes it was $22.25. I felt like this was a little steep for a 6x6x2 tiny sign. But, I put my frugalness aside and figured that during a pandemic I could treat myself and support a local business during a tough economic time. Placed the order online on 4/24/20 and it was very easy! I also signed up for their rewards program where you can earn points for your purchase. The product was shipped out on 5/2/20 and came to my doorstep today (5/4/20). The Made in the Mitten sticker was cute on the packaging! Inside the box was a thank you note and coupon code for my next purchase - very nice surprise. I was also impressed with the sign - it was real wood and not cheap balsa wood. It was great quality and I felt a little better about paying $17.00 for it. Perfect size for my bathroom shelf! We all need a laugh during this strange coronavirus time, so thank you, Made in the Mitten, for brightening up my bathroom and giving me a laugh!

I was impressed when I walked in here yesterday! Very clean and cool. So many cute gifts and unique items to buy yourself. There are baby items, home items, clothing, stickers, etc Perfect for a housewarming gift or moving away present. Highly recommend checking it out!

This is a small but such a cute store. So many local artist crafts all themed or inspired by Detroit or Michigan. They have so many random gifts for all ages, toys for kids, kitchen accessories and even mittens for the kitchen too, cutting board and charcuterie boards or wall decor of all sorts, cocktail glasses and pints for the guys, jewelry and other Knick knack items for mom and grandmas alike. This is a great spot to spend a bit of time and explore the crafts and local artisan's interpretation and love for our Great Lake state. As they say, shop small and shop local.

Love this local shop! When you are here, not only are you supporting a local business owner, but also supporting other Michigan and Midwest entrepreneurs! Last time we were in we purchased some leather coasters, which we still love and hope to get more soon, and a few cute decor items for a Michigan-themed bathroom. We will be back.

I love this store so much! The first time I came here, I was drawn in by the teal / mint green awning, door, & storefront. As I walked in, I immediately knew I was going to love it here because the walls & stands were all along the teal-theme as well & well...I really love teal things. The owner and I bonded over the fact that we were both obsessed with teal after I walked up to her at the back of the store to check out and everything I had selected to buy was some shade of teal! There are so many cute items here in this Michigan-themed store & the vibe is definitely geared more towards millennials & younger, a category that I & all my friends belong to. You can really feel the love of Michigan as you check out all the vendors in this store that have been carefully selected by the owner & there's a constantly rotating selection of goods to check out as well each time I come here. I just love it here so much & as someone who is well-versed in this general area's plethora of Michigan-themed stores, this one, despite being smaller than most, stands on its own two feet as a unique place to shop! I can't say enough good things about it!

I tired to help my dad do a local pick up at this business, and the experience was beyond frustrating. We tried to buy 2 simple coffee mugs, and it turned into a month of going nowhere and waiting. We purchased the coffee mugs for local pick up a few days after Christmas. That day we didn't hear anything, so we waited about 5 days before reaching out. Was then emailed by the owner stating they were working in the store for the next few hours and we could come pick up the mugs. We went to the store and no one was there. The place was dark and empty. We then emailed her stating we tried to come by, and we'd like to get them ASAP because they were a late extra Xmas gift. She then out of nowhere said her daughter had Covid. Not saying anything about that in our prior email. She then said her husband could drop them off. We said we understood and that would be great. She responded and said he would come by Monday night after work. We were totally fine with that. Monday came and gone. We didn't hear anything from the owner. And it turned into Thursday, and we still didn't hear anything. We then emailed her saying can we please just have our mugs that we paid for up front? Didn't get a response, was just completely ignored. So finally, we just said forget it. And started a PayPal dispute. We were then fully refunded. My question is, if all of this is going on. Why not state that on your website or let people know up front that orders are going to be way behind? You have no problem taking the money for the product, but then when it comes time to do your part, it's a big waiting game. I totally understand in these times of covid that she needs to take care of her daughter. But does that justify waiting almost a month too receive a product you already paid up front for? She responded to my dads review by saying, he should have some empathy. I think waiting over 3 weeks for 2 coffee mugs is being pretty patient and empathetic. At what point do you have empathy for your customers trying to support your local business, and spending their hard earned money. And then stringing them along for almost a month? She then said he should stick to "big box stores" Maybe that's a good idea. I can guarantee you wouldn't have to wait a month and hear the constant runaround on why you don't have your product that you paid for yet. She responds faster too negative reviews left on her page, then she does to a paying customer asking about a product they already paid for. What does that say? My advice is to stay as far away from this place as you can. It is so obviously unprofessionally lead and ran. Do business with someone who actually cares about the customer.

This is our absolute go to place for gifts. You can find something for everyone you love, on your list, and we love that it's all handmade. It's also inexpensive! The owner always goes above and beyond to help us every time we visit. We are transplants and have been shopping here since our move, especially for gifts for family out of state. I would encourage you to ignore the really sad review below someone left when considering shopping, as I know her store was closed for more than 3 months, as her 6 year old had covid. We've been a customer for years and have only ever had an extremely positive experience.

There is always a unique gift to be found here. Something for everyone! The owner is warm and inviting and takes great care selecting the items in the shop. Shop local!

I had to make sure to come on here to leave a review after all of the help and above and beyond Colleen did to take care of a broken package. I reached out when the shipping provider damaged a gift basket we ordered. I was instructed to fill out a form for a UPS claim. With her help we were able to get the refund promptly, and she reshipped the entire order the next day. While we visited to shop to purchase the gift basket, we could see just how busy this small shop was with seemingly only one employee. In conversation she let us know she had 800 open gift baskets orders she was currently building, and all on her own, just a couple weeks before Christmas. To see that kind of dedication is incredible. It is clear that Colleen truly believes in helping small business and putting a personal touch on the orders she receives. I will absolutely be back and recommend Made in the Mitten to everyone for shopping small.

The owner is terrible at communication and offers services she has no intention of delivering. I ordered 2 items with free delivery offered- if address is in the same city her shop is located in. Waited 3 days with NO communication as to delivery day. Messaged her, no reply for 2 days, emailed and messaged again. FINALLY on 5th day, she messages me and tells me I have to pick it up from her store during a three-hour window on one particular day. Makes an excuse saying she can't drive to deliver to me. Never apologized!! I called and asked for a refund. I was trying to support a small business, will never shop there again.

Gifts for your whole list! At Made in the Mitten you can find apparel, art, books, home decor, body care, jewelry, snacks, and more. If you have someone on your list where you're totally stumped, come here and you won't leave empty handed. Colleen is passionate about her community and the artists her store works with, and you can tell this shop is her baby. She can help figure out what to buy for your best friend, grandma, or your niece's boyfriend you're meeting for the first time at the family Christmas party. Please be warned however, that you may end up with more presents for yourself than for the folks you're shopping for! There are gifts at all price points so it's very easy to let yourself get carried away. If you can't make it into the store, the online ordering option is really easy to navigate and the customer service is the same you'd get in store.

I can't say how much I love this place!!! They have the coolest stuff. When I walked in I was instantly greeted by Colleen, she told all about the store in a friendly non pushy way. I must say this is a true gem in royal Oak. Can't wait to go back!