Thomas M.
Yelp
Our party of 8 went here for a special occasion. The food was great. However, our service and interactions with the manager were horrendous. Our server didn't come to our table for almost 30 minutes to provide waters or take drink orders. It was only after we found the manager that the server came over. She was apologetic, said she thought a different server had our table, and took our orders right away. Not a huge deal.
One of us didn't get our beer, so then the server brought out another beer, but it was the wrong beer. We didn't say anything and were fine with the other beer. She then realized her mistake and brought the right one. Again, it was a little mix-up and not a huge deal, except on our bill she charged us for both - the wrong one and the right one!
We waited, but the server didn't come take any other drink orders and we only got water refilled once by a different server after asking twice (we then asked to keep the water pitcher at our table so we'd at least have water). We began to wonder about our food as we waited another long while, probably 45 minutes, and hadn't even seen our appetizers.
A member of our party went to speak with the manager, who was immediately defensive about how busy they had been this evening. Not at all apologetic or interested in how she could rectify the situation. And we were not being harsh or rude, as most members of our party have been restaurant servers for years, so we are all very understanding about service snafus. We just wanted to get the manager's attention, in hopes of getting our experience back on track. She certainly didn't help in that regard.
Then our entrees started appearing (we never got any of the 3 appetizers we had ordered!). Three of us ordered entrees that were supposed to come with sauerkraut and red cabbage, but those were not delivered to our table with our entrees. We asked for them right away, and they were finally delivered after we had finished the rest of our entrees.
Again, a member of our party went over to speak with the manager but she wouldn't even acknowledge him. Our server was apologetic, and did appear to be hurrying, but only briefly interacted with us once she knew we had spoken with the manager.
No discounts were applied to our bill, and they still charged us a 20% auto-gratuity for being a party of 8! We are all understanding of a server having a couple mix-ups, but from a restaurant as famous as Mader's that is charging nearly $50 for their entrees, we expected a much higher level of service and much better treatment from the manager.