Dara Folden
Google
My first experience during my birthday was decent is why I decided to at least do a carry out. I was very disappointed to find out an automatic gratuity was charged for dine out. I could have gotten past the gratuity IF we didn’t have to wait over an hour for our food, mind you this is after being told it would be 15 to 20 minutes. Once arriving to pick out our carry out, the security was rude, the waitress rude as we had to keep waiting for someone to greet us at the bar for our carry out. We placed our order at 6:38pm, we arrived to the establishment around 7ish. We literally waited and additional over 30 to 45 minutes for our order, after being told our order on hold after two large parties showed up in the dining area, mind you my card was charged for our order after hanging up with the person who took out order. The Over the Top Nachos were NOT over the top as they lacked all the ingredients stated on the the menu. I’ve had better from Taco Bell. I ordered the ribeye steak, that was not cooked as I requested. The manager was rude and kept rolling her eyes about everything we questioned as it relate to the charges on the receipt. Whoever was responsible for cooking tonight was absolutely HORRIBLE, the service absolutely HORRIBLE. I actually doted on my first experience at this establishment even though I warned by another patron the establishment was trash. Unfortunately, tonight’s experience confirmed the warning. Sixty-five dollars down the drain, I will not be returning. They need to throw the whole staff away and start over as this could be a very nice establishment. I have to say after this experience, The Mad House has pissed me off. The first photos are from tonight, the second photos are from my first experience, two different plates of food. Mad House, this is disappointing, get your ish together this is unacceptable!