Andrea S.
Yelp
This used to be one of my favourite sushi restaurants, but after last night's dinner I am totally turned off returning. We arrived for a 7:15 reservation about 5 mins early and were seated. We did not even see a waiter for 20 mins. He then arrived and right away said "ok what can I get you?". No "hello", straight to the order. We explained we were hungry and asked for a speciality roll first as an appetizer and ordered edamame to start. The edamame was over cooked, but we ate it anyway as we were super hungry. The first sushi roll arrived with another dish at the same time 1 hour and 10 mins after we ordered it. In the meantime they brought over our plates, which both had food stuck to them from the dishwasher. I asked for new plates and my second one had a 1/4 inch chip in it. Our waiter huffed and scoffed when I asked for a second replacement. I commented to the waiter that it was a very long wait for our appetizer and we muttered about it being busy and said "what do you want me to do, it's a busy night". Our first two rolls were tasty, but the plates were messy and not quite as good as they usually are. The sushi arrived and it was horrible. The rolls were sloppy and about 50% barely had any fish in them. They were very uneven with some huge rolls overflowing with ingredients and some minuscule. I showed this to the waiter who then argued with me loudly about how this is how it comes out and how they use a scoop of fish per roll and it's not the chef's fault if it's uneven. That he would not give us more fish as it is all measured. I explained that I only wanted a properly rolled maki, and was not looking for bonus fish. He looked at the rolls and finally conceded with great hesitation to replace two of them. There were three pieces of maki that were empty, and didn't contain any fish at all. So, the waiting continued. When we finally got the replacement rolls, they were tossed on the table without a word and he walked off. No checking back. Nothing more than a question about dessert and the bill. The waiter was rude and cold and not paying attention to us, or really to any table in his section. We paid, reluctantly left a tip, and started to leave. I asked the hostess to speak to the manager before we left. She muttered something about it being too busy. I called her on this and said "your manager won't see customers?" She said that was true. I explained the wait, the poor service and the snarky comments and combatative nature of the waiter. She then looked over to where our table was and said that our waiter was the manager! And that really there was nothing more that could be done. They were not interested in hearing from guests at all. I can excuse bad service and even subpar food from time to time, but when a restaurant doesn't apologize, or even take 5 mins to hear a customer's comments, this is inexcusable. Frankly they don't deserve future business with this attitude.