Gene S.
Yelp
Really? All these high scores? Definitely not our experience!
We came in while visiting Austin because, believe it or not, we were kind of tired of BBQ! We were not in for a full blown meal and so we ordered the Sushi 123 which provides a smaller, shareable portion perfect to fill our cravings. We asked if they had a salmon roll that came with lemon slices on top and were told "no but all of our rolls can be customized however you like." We asked if we could have lemon added to our roll and inquired as to how much that would cost. Our server told us it would be like fifty cents so, no brainer. So our order included a roll, some edamame and a couple pieces of nigiri. We were waiting for it to come; while seeing our server shmoozing with some young ladies, I noticed our food sitting on the shelf and finally got his attention and mentioned we were still waiting for our meal. He brought our roll and nigiri but did not bring the edamame which he said would be right out. We finished our food and still had to wait for the edamame, which came to us cold. We didn't finish it and asked him to bring our bill. When he showed up with it I noticed they were charging us $5 for the lemon slices! I called him over and told him I wasn't paying for the lemon slices as he told us it would only be "like 50 cents." He said he would talk to the chef. Then he came back and said "well since it's a customized roll, it costs an additional $5". I said no, not paying $5 for a few pieces of thinly sliced lemons. Take it off my bill. Then he came back again and said he was only authorized to take of $3. This entire exchange related to the up charge took about 20 minutes. I was done arguing with him about this, told him to take the $3 off the bill and paid for it but did not leave him a tip. He was such a double talking p.o.s. I couldn't stand it anymore. I DO NOT recommend this place. It is the worst customer service I've experienced at any sushi restaurant I have ever been to and I've been to many of them. By the way, this is the ONLY negative experience I've had at any sushi joint, so be wary of this place.
FYI, we were seated at 9pm and left at 9:45pm. There were like three other parties (six people) in the place, and we sat at the sushi bar. Should have been much better service than what we received.