Lew H.
Yelp
SPOILER ALERT:
This review is totally my opinion based upon one conversation I had with the establishment's owner. I see that there are other reviews that speak highly of this business. My experience with Maine & Loire, however, was not good and neither is my review of this business.
REVIEW:
There are many different places to buy wine in this town and, I think, you should go to any one of the OTHER places before ever trying this one.
For me, the customer service - which there really was NONE - is the reason I rate Maine & Loire so low. The owner, Orenda Hale, was arrogant and dismissive of me and my situation.
To be fair, here is my story. I received a gift certificate to her and her husband's other business which was a restaurant THAT ALSO INCLUDED A RETAIL WINE STORE INSIDE THE DINING ROOM!!!! And all of this is at the same location as the current business.
I was unable to use this gift certificate because of Covid. When I contacted Orenda about my gift certificate, she told me in no uncertain terms that the gift certificate would NOT be accepted for any purpose or in any amount. I had expected some sort of accommodation - perhaps a discount - since the gift certificate was old. Truthfully, the gift certificate had no expiration date. In my opinion, the best and honorable business decision would be for Orenda, as the owner of the issuer AND the current business in the same location, to honor the gift certificate now. After all, it was she (or more precisely, HER business) who had originally issued it and received the full benefit of the cash used to purchase the gift certificate. I had NOT expected Orenda's bad attitude and a simple "NO."
There were many many other ways to handle our conversation. Orenda chose to handle it in a dismissive way. Shame on you, Orenda. No wonder your last 2 businesses closed. Until you realize that good customer service is just as important - maybe more - as a good product, I believe your business ventures will not last.
And - just to remind you - this from a person who has closed not one, but two, businesses in the same location. She just keeps closing one place to open another and, I guess, the liabilities (such as my gift certificate) are casualties of her slash and burn business model.
No surprise from a woman who treated me like I was dirt under her multiple-failed business feet.