MaineHealth Maine Medical Center Portland Emergency Department

I had to come back due to compliations from a subarachnoid hemorrhage/aneurysm I had. It was extremely busy, to the point where I am laying on a cot in a hallway waiting for a room to open up, however, the nursing staff are expertly handling all sorts of patients with the grace and ease of seasoned professionals. Is it busy here? Sure is. Are things slow moving due to patient volume? You betcha. But these wonderful people come in everyday with a can-do attitude and do the absolute best they can.

Had a dislocated shoulder and it was very quickly dealt with. Everyone I met was extremely helpful and friendly. X-rays were taken and the problem shoulder put back into place painlessly. Went from feeling like my arm was slowly ripping apart from gravity to almost no pain. I was properly recommended a sports doctor afterwards as my encounter was with asphalt and they knew I'm probably going to end up doing it again. I chose to avoid my local hospital to come here and I think that was a good choice.

Pediatric ER was busy and things took awhile but the staff were very kind and professional and aware of the time and kept us informed. Very good at interacting with us and our son as well. RN Anna C was awesome!! Dr. Bohanske and was so kind and professional!

I went to the ER after a seizure and serious symptoms like trouble speaking and confusion, but I was treated like it was “just a headache.” I waited over 5 hours to see a doctor. I didn’t know I had to explain everything to a nurse first - I assumed medical staff could assess a patient’s condition without me having to repeat myself, especially when I could barely speak. The whole experience was neglectful, frustrating, and frightening. They urgently need to improve their patient care and triage.

Great staff and efficient operation of a very busy emergency department. There are long wait times, that is unavoidable, but I saw a lot of compassion and kindness from the ED team.

Valet parking. Great staff, private and all heath care work up done before triage. Blood drawn before seeing provider. About as efficient as we have experienced in 40 years. Great job, Maine Health ⭐️ ⭐️ ⭐️⭐️⭐️

These folks deal with a lot. From the normal day to day to the unfortunate more-than-occasional wannabe tricksters causing drama and chaos in an effort to get drugs (yes, I encountered one such early this morning during my visit). No one (almost no one that is) WANTS to be in the Emergency Room. But if you must, God forbid, these folks are the kindest, most quietly professional, educated, and sincere doctors and nurses and orderlies you could ask for in an already stressful and undesirable circumstance. They were straight to the point. Willing to have a laugh to break the ice. Quick in their triage. And attentive and caring, most of all. If you MUST visit the ER, feel secure in the knowledge that the Maine Medical Center Emergency Department is there for you 150%. Kudos folks. And happy and safe holidays.

Rude and unprofessional staff. If this is the best hospital the state has to offer that is truly frightening. They will push tests and scans that’ll have nothing to do with your complaints. Once they hook an IV into you, you might as well just hand them your credit card.