Ashley Berges
Google
I came here because several friends recommended trying it, and I was genuinely excited to check it out. I went with a small group of friends to give it a shot.
When I arrived, I must have entered through the wrong side of the bakery. The staff ignored me and served other customers who came in after me. I’ve been to France twice and studied French for several years, so I’m familiar with the culture and usually understand the differences in service norms. I tried to brush it off and went ahead with my order.
I was handed the baked goods in a paper bag, with no mention or question of whether I’d like to dine in—even though it was pouring rain and my friends were already seated inside. We also saw some colleagues eating in what looked like a very casual, open seating area with plenty of available space, including couches.
Not wanting to eat pastries from a bag, I saw a stack of plates and assumed the cashier had simply forgotten to offer them for dine-in. As soon as I touched the plates, an employee snapped at me and demanded to know what I was doing. I explained, politely, that I was grabbing plates because we were planning to eat in. He scolded me, saying I never said that at the register. I told him no one asked.
He snatched the plates from my hands, said he’d go speak to someone, and then… nothing. No follow-up, no seating, nothing. Eventually, my three friends and I gave up and walked back out into the rain—feeling unwelcome and frustrated.
To top it off, when we finally ate at home, my redhead friend found a short black hair in her pastry. Gross.
Really disappointed in the experience. We were excited to support a place our friends liked, but we were treated poorly and left feeling disrespected. Won’t be returning.