So A.
Google
As someone nearing 50 I’ve had a good number of mani / pedis in my lifetime and what I’ve come to value most is pampering and a confident pair of hands and hence I specifically booked an ultimate pedicure $70.
The salon is well thought out, receptionist welcoming, I liked the diverse selection of drinks although I booked with the intention of having a snack / light meal during my booking but found out you didn’t have a food licence.
When it came to the service I was incredibly disappointed. I’m not too sure if the beautician had extensive experience but the quality of work she performed was no different to a cheap mani / pedi bar charging $20 a pop.
My feet were unevenly soaked. The first foot was splashed with water and she proceed to tidy the cuticles but at the end I started pushing them back myself before the varnish was applied at which point she offered to reassess.
Feet were scrubbed for barely 20/25 seconds. At the beginning of the appointment I specifically pointed out where I had build up of a little dry skin which she didn’t attempt to scrub at all but only used an effective file at the end after requesting feedback. The ‘cheese grater style’ foot scrubber / pumice she used first time round was absolutely rubbish. Please get rid of it I’m not too sure what it’s meant to achieve but it does nothing for your feet.
Worst of all the massage my favourite bit was an extended application of moisturiser and was completed in a couple of 2 minutes.
I’m based in Europe and I waited to have my pedicure in the US and specifically your establishment firstly because service and the whole tipping culture is huge in the US and beauticians typically give of their best to secure ‘the bag’ and secondly the write up in Business of Fashion gave the impression I would get an outstanding experience which I was happy to pay for.
If you are young and after the hype of some where buzzing, hip and trending, and not overly fussed with the actual service then this is the place for you. But if you are a mature customer after an excellent pedicure, a relaxing environment and highly delivered experience then this isn’t the place for you.
