W. John R.
Yelp
I love fast personal pizza restaurants, so when my work team said we were going here for a going-away lunch, I was excited.
The pizza was great. The crust was the best I've had (better than Mod, Genova, Brera, etc). It was crunchy (but not burnt), the toppings were good, and they let me make a "half-and-half" pizza at no extra charge when I couldn't decide.
My supreme was great, and the Hawaiian was even better. I loved the BBQ drizzle on top of a pizza that still had tomato sauce on it. Yes, I'm one of those weirdos who loves pineapple on pizza (if done right). Toppings were plentiful. Perhaps they could have pre-cooked the green pepper a bit as it was still on the too-cruchy-raw side for my taste, but that might be a personal preference.
Service was fun and helpful.
The soda machine was putting out flat soda. All of the jets. Five of the eight people in my party paid for fountain soda (at $2.45 each), and we all said ours was flat. The manager (I assume) came out and tried it and said it was fine. We poured some and showed her that within 5 seconds, there were no bubbles. She disagreed. Either that boutique soda brand is atrociously bad, or there was something wrong with the machine. She let us pick a bottled soda to replace it, so they "made it right", but it was sad it took that much debate. It's not the end of the world to have a soda machine glitch, but it is problematic to have an employee telling a group of customers that they're all independently wrong.
The pizzas also took a long time. I understand that pizza isn't fast, but this business model is supposed to overcome that. We ordered around the same time and our pizzas came out between 25-35 minutes after we ordered. We had plenty of time to play with the cool trivia cards at our table. My pizza at Mod or Genova comes out in ~10 minutes. Maybe we overwhelmed the place with a big order, but it made for an hour-and-a-half work lunch, which would have been too long if we hadn't cleared out our calendars.
Major Tomato has a lot of promise and I hope to return and have a perfect experience.