Lexi Flournoy
Google
Disappointing experience with Make-A-Wish, specifically with representative Marcia. After my son's month-long ICU stay and near-death experience, the hospital staff assured us he qualified for a wish. However, Marcia's response was insensitive and unprofessional, lacking empathy and understanding. Her comment about it being a "good thing" he didn't qualify was hurtful.
The organization's handling of our case was disappointing, and we were left feeling disheartened and unheard. If you're looking for a organization that truly cares about children's well-being, you might want to think twice about Make-A-Wish.
What's particularly egregious is that Make-A-Wish initially gave my child hope by telling him he qualified for a wish, only to later retract that promise. This broken promise not only wasted our time but also caused unnecessary emotional distress for my child, who is already battling a serious health condition. The lack of transparency, communication, and empathy from Make-A-Wish is staggering, and it's clear that they need to reevaluate their processes to prioritize the well-being of the families they interact with.