Xinwen Chen
Google
Have visited this place for a couple times, used to love the taste and freshness of their food. But decided won’t come back again after today’s experience. They have terrible customer service. If I can give 0 star for their service I will. There is literally no service, you scan the QR code on the table and place order by yourself. They brought out the food from the kitchen to table and then sat down far away with their cell phones without saying a word to you . When you look around and try to get some help, they ignore you until you wave your hand and ask for help, they still sit far away and ask you: what do you need? That was not a busy time, there were 3 staffs in the front desk and only 2 tables with customers. I actually feel a little bit uncomfortable at that moment . And when I was doing the check out, without any of my permission or notification, they clicked on 18% of tips for me and asked me with rude attitude: just sign your name on the bottom. I felt offended and asked them is there any sign in your restaurant that tells customers you mandatorily charged customers 18% of tips. The staff who helped me check out gave me an annoying face and told me the minimum option is 15%, and asked me so do you want to give a tip or not! I told them of course I would, but I don’t think you give me a good service and I should have right to put a custom tip. I left 14% at the end and received unhappiness . Anyway, won’t come back again and won’t recommend this place to anyone anymore. There are lots of good restaurants nearby. It doesn’t make sense to anyone that they pay a 70+/ person price to receive a rude service and a bad mood.