Juan Cid
Google
PLEASE DO NOT GO HERE — Worst Bottle Service Experience in Austin
We’ve been doing bottle service at clubs in Austin and Houston for over 8 years, and Mala Vida was by far the worst experience we’ve ever had.
Our group of 14 flew in from out of state, as we do twice a year, and we had reserved two sections a week in advance. We were told buying two bottles would be enough to secure our sections, and we arrived early, before 11 PM, just like they asked. Then, about an hour into our night, management told us we had to either buy an additional upcharged bottle per section or give up one — something that was never mentioned at booking.
They claimed another group was coming in to buy four bottles, but we watched that group show up and buy just one. It was obvious we were bumped so they could try to squeeze more money out of someone else. When we asked for a discount on a third bottle just to keep the experience going, they said no.
From there, it only got worse. We were crammed into one section, and the service was terrible. Bottles took over 30 minutes, ice was never refilled even after multiple requests, and basic things like cups took forever. The manager was rude, dishonest, and clearly didn’t care how we were treated — no matter how much we spent or how far we traveled.
This place is disorganized, greedy, and unsanitary. It’s all hype and zero hospitality. They completely ruined what should have been a great night.
SAVE YOUR MONEY AND GO SOMEWHERE ELSE. We definitely will.