Mercedes C.
Yelp
Hubs and I felt like the forgotten passengers. In many ways, we felt like Tom Hanks in the movie "The Terminal". Plus, we were tossed from gate to gate to gate to gate to gate. Especially that Saturday morning we were initially traveling back home. NO ONE had concrete answers. One thing led to another then we were given vouchers for a delayed overnight hotel stay. Thank God it wasn't for a rinky-dink spot. Then again, beggars can't be choosers. From all the back and forth, I think I raked it about 50,000 in like 2 days.
Employees we encountered were pleasant- some much more helpful than others. Since our flight was delayed at first, then cancelled and delayed overnight, we were pissed. And my hangups go beyond with what's going on in air travel- but more about the lack of COMMUNICATION from gate staff and the fact they didn't offer any information UNLESS you personally asked. Or, the fact that Málaga Airport's loud speaker system sounded so damn muffled, we all relied on each other to find out who heard what. And what about the fact that this airport barely had wall chargers? It was great they had charging tower stations in designated gates but they were so far apart it was just pure nonsense.
Hubs and I were fucking pissed. The Brits were a bit more politically correct and said things like, "oh...for f*ck sakes or "oh bollocks". Hubs and I were the only Caribbean folks- but if the flight was filled with a bunch of Dominicans, Cubans and Puerto Ricans- forget about it- you best believe we would be like, "you muvva f*ckas, Carajo, puñeta".
From the first time the flight was delayed, cancelled, delayed overnight, yada, yada, yada and when we finally boarded at zero dark thirty on a Sunday to head home, we were ALL friends. From the Scottish ladies, to the several British families who frequent Marbella quite often, to that Chinese couple who love Marbella so much, they've lived there for 30 yrs- we heard it all and noticed it all.
In the end, British Airways+Iberia did the very best they could (or the least they could- with a fake smile and a damn attitude) even though it was a day later.