Jesse E.
Yelp
Food was delicious and fresh. Service was very attentive. The restaurant has been in operation for a short time and there are a few things to work out. Having lived in Mexico before I've learned to always ask the waiter to repeat the order before he submits it to the kitchen. Surprisingly, of four people who ordered, my order was not reiterated by the waiter. I then very clearly stated "corn pizza" and he nodded in acknowledgement. Unfortunately, I received the avocado pizza. Not a big deal. Plus, the manager let us have it on the house. The corn pizza came out in short order. Mexico is notorious for ripping off Americans - whether it's egregious pricing or gratuities. When we received the bill, we left two credit cards to split the bill. There was a line for "propina" (tip) on the credit card slip which left me perplexed because I thought I'd seen in the itemized receipt that the tip was already included. I had to ask to view the itemized receipt again (Which by the way is a big no-no. The itemized receipt should always be included with the credit card slips. Always.). So I get the itemized receipt and see that a tip was already added to the bill. So why was I being asked to tip yet again? Nobu this is not ok. If anything, you must make it clear to your customer that this is an "additional gratuity". This is obviously a very sneaky practice and one I would never expect from an establishment like Nobu. Two things went wrong here 1) the itemized receipt was intentionally left out when we received our credit card slips and 2) you asked for a gratuity on the credit card slip as if it were not already included in the bill. To correct this, ensure that the wait staff include the itemized receipt with the credit card slips and make it clear that additional gratuity is labeled as exactly that, an additional gratuity.