eduardorC7565NQ
Google
I made 3 different reservations for Mama. First one for 3 nights at MS Toulouse, then 2 nights a Bordeaux and finally 1 night again at MS Toulouse. The Toulouse part was excellent, however, at Bordeaux , I never got an e mail for the booking confirmation btw, I arrived to the front desk and the guy told me that my reservation was made for 11-13 of February not for 11-13 March that I obviously needed it. I asked to talk to the management staff and the front desk guy told me that nobody was available to talk to me and that my reservation was expired and charged, and that the hotel was fully booked to take me even if I was willing to pay for the reservation again. I am sorry but this was not ok. I made the 3 reservations, I got booking confirmation for the 2 reservations of Toulouse but nothing from the one in Bordeaux...strange, then how could it be that nobody from the management of the hotel was reachable? I paid 298 Eur for nothing and I could not confirm that what you told me that happened, it really happened...I am very disappointed, I stayed at MS LA first when I knew the brand in October 2024, then Toulouse, they are great experiences, but Bordeaux was extremely disappointing!