Mama Shelter Lisboa

Fantastic hotel. Booked by my husband for a few days in Lisbon, was a bit worried it was too cool and funky for us, but it was lovely.|Extremely large and super comfortable bed and pillows. Huge towels, great TV, fridge and safe in room and fabulous shower and bathroom facilities. Shampoo/body wash and hand cream provided and smelt lovely. Lots of lighting options and a big mirror. Limited storage but as we travelled hand luggage only this was fine. Very quiet and no noise from other rooms or bar. |Didn't eat in restaurant but the pizzas looked amazing. We did have drinks in the bar and there was a big cocktail menu. Fab decor and always a buzz in the bar area. ||The location is slightly out of the centre but perfect for metro from Rato, or a tram through the old town too. Just at top of a main avenue and close to Wonderland Christmas market too so ideal location. |There is a brilliant supermarket just across the road for pastries and lunches. It even has a coffee vending machine for a light breakfast. Smaller supermarket and cafes also nearby. ||Only downside to this hotel stay, there was a €50 charge placed on our card on arrival. Apparently this might take 2-3 weeks to return to my card. Never had this in a hotel before - would have been good to know on booking. (Had paid up front for room on booking) They did at least take the tourist tax out of this amount on the last day... |Only other downside, and it's the same across Europe, but as a Brit, I love a hot drink when I wake up. I miss having a kettle for tea/coffee making in my room. There are plenty of cafes around but just having a cuppa after a shower would be a fabulous addition. That I would pay a deposit for! ||On the whole a great hotel, would highly recommend and definitely stay here again.

Unfortunately, this hotel was a big disappointment, especially compared to the same hotel in Dubai, which is on a completely different level. We were welcomed with a spider in the restroom, which already set the tone. The room itself lacked basic amenities you would expect from a hotel at this price point, no water boiler, no iron or steamer. We had to request these items, and they were only provided after we complained about the spider. Even something as simple as slippers was not available; we were told they are only provided for a certain membership tier, which felt unreasonable given the price and the fact that we booked the largest room in the hotel. Housekeeping was below average. Essentials like napkins/tissues were not refilled, and attention to detail was clearly lacking. Upon check-in, there was only one towel in the room, and additional towels were again only brought after we complained. There is no room service at all, you must order food and physically go to the restaurant to pick it up yourself, which is very inconvenient!!! Overall, this hotel is not worth the price, especially considering the size of the room we booked. I strongly recommend staying at a better hotel in Lisbon. Additionally, for Arab and Muslim guests, I would not recommend this property due to the general environment and inappropriate elements present, which may make the stay uncomfortable. Very disappointing experience overall.

Great experience at Mama Shelter from start to finish. Check in was fast & efficient with a very friendly receptionist. The room was smallish, but I knew this in advance and since I as alone it was not an issue.the bed was big and super comfy so I slept very well for the 3 nights I was there. The housekeeping crew were kind about cleaning on my schedule and did a great job. The breakfast was extremely generous but we found it to be much more than we needed so ate breakfast for next two mornings in a newly opened cafe. I had dinner and drinks on our last evening there and it was also fine. The staff here are very accommodating which made this restaurant a pleasant place to spend an evening. Reception allowed us a late check out at a reasonable rate. Overall, a lovely little hotel with good service and comfortable rooms. I highly recommend.

The rooms are VERY small especially in comparison to other locations. The beds/ pillows were also lacking in comfort. I feel like this is a place for very young solo travelers. They didn’t have a lot of gluten free options and the brunch was absolutely not worth the price. We knew the breakfast was a buffet but thought the brunch would be service because of the price. It wasn’t. And again they had no gluten free options. I’m very unhappy with this stay.

This was a small enough hotel to make it feel "comfy" although Mama Shelter is a chain hotel. Interesting room decor. The staff was nice and helpful. One staff member even researched options around for vegetarian meals (much appreciated). And, the cookies in my room upon arrival...got my stay off to a great start! I was able to enjoy meals in the restaurant. Also, have my nightly tea quietly in my room

Mama Shelter Lisbon is ideally located, making it easy to explore the entire city. With two major metro stations, a bus stop nearby, and convenient access to Rossio train station, getting around is effortless. The hotel offers good 3-star standards: the staff are welcoming, professional, and consistently helpful. The rooms are spacious, though they would benefit from some refreshing, as both the room décor and bathroom feel a bit dated. Minor maintenance issues were noticeable, such as a shaky sink tap. The ground-floor restaurant is a real highlight. Breakfast was enjoyed every morning, offering tasty and varied options. In the evenings, the atmosphere is lively and pleasant, attracting a diverse crowd of all ages and offering a varied menu.

Just ok food, nothing special and some things poorly crafted. We had the hummus and olives for starters. The olives were delicious but at 13€ it’s borderline value except the hummus was completely without taste, any taste, like tap water. We followed with the share plate tacos. Now these are incredibly bad value, and again poorly executed. CCs, soft tacos, shaved red cabbage, shaved red onion, 4 crumbed prawns, white cheese dip, and a coffee cup of chili concarn. No one topped up our glass or offered us water. We left feeling like we’d been to Las Vegas and had a belly of free casino food only we’d paid 84€ for something I could have done better at home. The venue relies heavily on its decor and proves the old adage about choosing restaurants that are authentic and trade on their food before their decor. The staff were pleasant but clueless and with so many great restaurants in Lisbon I can see no reason to ever go back. On paying I was asked was everything ok and I offered that my experience as underwhelming to which they explained the tip had already been built into the bill.

Excellent check-in experience and truly outstanding kindness from the front desk agent, as well as from all staff members. The property is beautiful, well maintained and clearly cared for in every detail. I stayed in a medium room with terrace. The room is indeed small — as described — however it felt larger than expected. What slightly affects the experience is not so much the size, but the layout, which could be more ergonomic. The small sofa is aesthetically pleasing, but additional storage space would make the room more practical. The terrace, however, is wonderful: spacious, comfortable and with a lovely view. The bathroom is also very large and very comfortable. Overall, everything was much better than expected. The only aspect that did not suit me personally was the mattress, which was too soft for my preference — purely a matter of personal comfort.