Markus Birner
Google
The reception is unhelpful, and although we asked about the parking conditions at the hotel, the lady at the reception desk didn't warn us about the dangers of car theft, but simply informed us that parking in front of the hotel is free until 9:00 a.m., while parking at the hotel costs €24.
The next morning, we found the car broken into, and our main luggage and valuables (laptop, smartphone) had been stolen.
When we asked to contact the police, the reception team (different people than the previous evening) initially responded very hesitantly (I have to speak to my manager first), then gave us the address of a police station that had been closed for three years.
After reporting the burglary to the police, we contacted the reception again; the colleague (manager?) who had been at the reception that morning was still there.
We pointed out again that we were very disappointed that we had not been made aware of the large number of car break-ins in Lyon and that several passers-by had confirmed to us that this happens very often in the immediate vicinity of the hotel. The statement that this has only happened 1 or 2 times in the last 3 years is very doubtful, but even if this is the case, 2 car break-ins are too many not warn your guests.
This time again, as in the morning, the reception desk showed no empathy or even a word of regret, unlike innocent passersby on the street did.
We subsequently researched the situation and found that there have been between 9,300 and 9,700 car break-ins in Lyon in recent years.
I think the reception staff are also aware of this critical situation, and I find it very regrettable that guests are not informed of the very high risk to park cars on the street close to the hotel.
