Heather H.
Yelp
My family and I have been going here the last 5 years on our annual trip to mammoth. We have never had an issue until this year. We have always brought our two French bulldogs with us as the patio is dog friendly. This year was no different until the server, Missy, brought out some food to the table. She came up behind my dog and startled her by accident. My French bulldog barked and lunged towards her but was restrained by my husband holding the leash. She immediately yells "omg that scared me" my husband apologizes and she continues getting louder and creating a scene. Asking if our dog is ok and reprimanding us that she can't allow a dog on the patio if they're going to react that way. She continues speaking over my husband saying " is she ok?, are you sure, are you sure" all while being aggressive and getting louder escalating the situation and antagonizing the dog further. I finally interject because she won't stop and is making it worse and tell her we understand, we will leave. She turns to the host, in front of a crowded patio of over 50 people and yells "WATCH THOSE PEOPLE". It was completely humiliating and outrageous. As I held back tears from the scene made, I helped my husband load my family and dogs into the car and went back in to ask for a manager. Missy standing behind the bar with a smirk on her face when she sees me telling the bartender what just happened starts whispering to a coworker. I stop and let her know how incredibly rude and inappropriate her handling of the situation was. Her demeanor completely changed in front of her coworkers and she was apologetic, a complete personality shift from what just happened outside. I end up calling the manager who was not on duty that day. By this time he has been informed on their end of the situation. Turns out missy completely fabricated her side of the story and went as far as saying my dog bit her! A complete LIE! As a dog owner, an accusation such as this by this type of person can cost a dog their life and is highly concerning she would say something like that. So if you bring your dogs there, beware of this. The manager said there were two eye witnesses that said my dog bit her, one being a coworker. This is a lie because 1- it never happened and 2- no other co workers were there. It wasn't until she made a scene that attention was drawn. Also, why wasn't an incident report made then? Why in my confrontation with her did she never say "your dog bit me"? Because it never happened! The manager was apologetic and sympathetic to the ridiculous scene Missy caused but when my husband and I returned a couple days later without the dogs the bartender who helped me was super stand offish and not welcoming. It was clear we aren't welcome there. This place used to be such a special place for us and this experience completely ruined that day for us. Not sure we will ever return back.
Food is great though
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UPDATE
As you can see the manager has responded in a very "professional" manner. Professionalism isn't something I have found common in mammoth. Let's note he was not on site that day for any of this. Yelp was created for situations such as this, to give patrons an opportunity to share their experiences. Odd he would expect me to do anything other than this and keep the situation "private". I stand by my entire review and you can form your opinion based on the unhinged response from their manager on this post. Maybe if your employees understood hospitality, reviews like this wouldn't be necessary. And yeah I'm sure your reviewing of your dog policy has everything to do with my dog who DID NOT bite your employee and nothing to do with the ones who have as you stated happened twice already this week. Also, you are also clearly delulu- I reached out to you and you returned my call... not sure how you got my number without me contacting you first. Looks like the employees here clearly take after their manager and have an obscured sense of reality. As a manager you should know the difference between trash talking and leaving a review of my experience at your establishment. It's not my job or concern to protect your reputation. The fact that you're interpreting this as "trash talking" instead of what it is, a review of MY EXPERIENCE (which you were not present for and clearly take what your employees say as bible). As a manager / business owner you could do better by taking it as constructive criticism and an opportunity to do better. Nice try trying to shame someone for sharing their experience on yelp and letting the community know how little you care about people's reviews or experiences at your establishment. Bravo!
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UPDATE 2:
The manager has deleted his unhinged response from my initial review so I have attached it here for reference :)