Bryant C.
Yelp
FOOD ALLERGIES BEWARE!
We've been regular customers of Mandarin House in the past year, but my experiences tonight crossed the line with the chef/owner. We ordered our delivery meal without alliums, with confirmation from the chef that onions and garlic would be removed from the dishes, per our usual request. The original order never showed up after 90 minutes, and I called in to replace the order, re-confirming no onions or garlic. 30 minutes later, we had our dinner in hand, which shows you how quickly they can cook and deliver a quick meal on demand.
To our surprise all of the dishes were heavily laden with garlic! I called into the restaurant, and the chef didn't even apologize for her error, after remembering our discussion. Her comment was "they were very busy and she forgot." I asked her what she would like to do, since this is a severe allergy for us, hence inedible; she said that we should wash the food off with hot water and then microwave the meal. I asked for a refund, and she said she would give me a "credit on her wall" for my next meal. Frustrated with me, she hung up without any additional explanation. We won't be ordering from here in the future.
If you have FOOD ALLERGIES, I caution you not to order from here, since a mistake is potentially life threatening. If you're looking for a quick Americanized-Chinese food delivery restaurant, then this is your spot in the Bernal Heights/Mission.