Mandarin Oriental, Guangzhou

The room at the Mandarin Oriental Hotel was amazing, clean, spacious, and very comfortable. On top of that, the service was exceptional. ||Special thanks to concierge Sylvia Li, who went above and beyond to assist us. She kindly helped with our shopping bags and luggage when we had a midnight flight, making the whole process seamless and stress-free. Her professionalism and kindness truly elevated our stay.

My stay at the Mandarin Oriental Guangzhou was truly exceptional, not only for the luxurious accommodations but also for the heartfelt and attentive service I received, especially in assisting my elderly father who uses a wheelchair.The staff went above and beyond to help us with logistics. They provided thoughtful solutions on how to pack my father’s belongings safely, suggesting sturdy carton boxes and even ordering the boxes for us, which made our packing much easier. Their proactive approach made a stressful situation much more manageable.Additionally, they made sure my 80-year-old father knew how to move around our large room comfortably. They carefully guided us on where to place essential items for his convenience, such as the rubbish bin, and offered advice on navigating the space safely. Their attention to detail and genuine care made a significant difference in our stay.The hotel’s facilities and amenities were excellent, with comfortable rooms, delicious dining options, and convenient location. But what stood out the most was the staff’s compassionate and personalized care, which made us feel truly valued and supported.I highly recommend Mandarin Oriental Guangzhou for travelers who appreciate exceptional service and a warm, accommodating environment. It’s a place that truly cares for its guests.

Our recent stay at the Mandarin Oriental, Guangzhou, was nothing short of exceptional, truly epitomizing luxury and personalized service from the moment we arrived. Stepping out of our vehicle around 1:30 PM, we were immediately greeted by welcoming staff, setting the tone for a flawless experience. The check-in process was remarkably swift, followed by a dedicated staff member personally escorting us to our room and thoughtfully highlighting all the amenities—a truly elevated touch.Our children were absolutely thrilled with our family panda-themed room, complete with an exciting slide! It instantly became their favorite part of the hotel, bringing endless joy and laughter to our stay.The hotel's location is incredibly convenient, nestled directly beside Taikoo Hui and just down the street from several other major shopping malls. This prime spot made exploring and indulging in retail therapy effortlessly enjoyable.Within the hotel, right by the entrance, lies a beautiful café – a perfect spot that clearly attracts many sophisticated patrons for high tea, and for good reason. All the cakes are exquisitely crafted, miniature works of art that are as delightful to behold as they are to taste.Our package included breakfast, which was a delightful spread. Beyond the standard international offerings, we were particularly pleased to find wonton noodles being served – a delicious nod to the local Cantonese cuisine, and a truly authentic touch that we thoroughly enjoyed.What truly elevated our experience was the outstanding staff. They were incredibly friendly and engaging, personally interacting with our children, passing them thoughtful door gifts, and even taking the time to write a lovely card and pose for a photo with our little one. This genuine warmth made us feel incredibly valued.As expected with a family-themed room, the kids were showered with special touches. They received their own lanyards with room access, delightful welcome desserts including cakes and candies, fresh fruit juice, and a selection of fruits. These thoughtful details made them feel incredibly special and truly enhanced their stay.The Mandarin Oriental, Guangzhou delivered an unparalleled experience of luxury, convenience, and genuine hospitality, making it an ideal choice for families seeking an extraordinary getaway. We can't wait to return!

My recent stay at the Mandarin Oriental in Guangzhou was truly memorable, thanks to the exceptional service provided by the staff. From check-in to check-out, every moment was handled with professionalism and care.Upon our arrival, Lance assisted us with our luggage and ensured a smooth transition into the hotel, making us feel both welcomed and well-cared-for. During the check-in process, Edward was attentive and meticulous. He addressed all our needs efficiently, ensuring that my siblings and I were comfortable throughout our stay.When it was time to check out, Ivy and Connie demonstrated the same level of dedication and professionalism, making the process quick and seamless. Their courteous demeanor made a lasting impression on us.All the staff members we encountered were polite and eager to assist, contributing hugely to the warmth and hospitality of the hotel.I highly recommend the Mandarin Oriental, Guangzhou, thanks to these wonderful team members who truly made our visit special. Their outstanding service is a testament to the quality of the hotel.Looking forward to our next visit!

The hotel was wonderful. The rooms were very spacious and the facilities were also very good (one of the best hotel SPA I have experienced). Also, separately, I want to thank Edward Zhang on the reception. He was extremely professional and went out of his way for the stay to be as relaxing and comfortable, as possible, which was definitely achieved. The concierge team also did a great job and were very helpful with their guidance on locations and restaurants. Overall, this was one of the best hotel experiences despite the weather not being the best.

We had such an amazing stay at MO, Guangzhou. It’s one of the most comfortable vacations I’ve had. Angel from the hotel’s restaurant was exceptionally kind and took the time to play with my young child so that I could enjoy my breakfast in peace. Thank you! Highly recommend MO Guangzhou and we will surely be back.

My stay at the Mandarin Oriental was exceptional. The environment is absolutely stunning, from the elegant decor to the serene atmosphere. The impeccable service and attention to detail made me feel truly pampered. It's the perfect oasis of luxury and calm. I highly recommend it and can't wait to return. Thank you for cynthia and joelle

My husband and I recently stayed at Mandarin Oriental Guangzhou during our visit to the Canton Fair, and it truly exceeded all expectations. From the moment we arrived, we felt completely taken care of. One of the standout features was the complimentary shuttle service to and from the fairgrounds. Not only were the buses punctual and well-organized, but refreshments were thoughtfully provided on board, which my husband really appreciated during his busy days at the fair. While he was occupied, I had the chance to explore the city. I couldn’t have done it as smoothly without the incredible support from the concierge team. They were helpful, attentive, and extremely knowledgeable. I’d like to give a special thank you to the Chief Concierge, Mr. Younes Chao, who was not only professional and well-spoken but went above and beyond for me. His kindness and help were genuinely appreciated. Our room was spacious, beautifully maintained, and very comfortable, offering a calm retreat after a long day. The guest services team also surprised us with a thoughtful celebration gesture in our room which was nice. It was our first time in Guangzhou, and choosing the right hotel felt tough but we’re so glad we made the decision to stay here. I can confidently say that I see myself booking again without hesitation. Mandarin Oriental Guangzhou delivered on every level: luxury, service, and heartfelt hospitality.