Mandarin Oriental, Guangzhou

Hotel is extremely expensive and not good value for money. I Arrived after midnight, so late check-in and it took forever. Staff were not welcoming and instead made me feel guilty for disturbing them so later. Reception insisted on blocking my card for two nights and then an additional 66% deposit against incidents so I had a large amount blocked on my credit card. Despite me having paid CTrip 50% (which was refunded) but the point was my credit card was blocked for more than double the costs of a two night stay.Breakfast was fine but I would say what was offered was half the selection of Chinese cuisine available at other hotels and a third the selection for western cuisine. Silver service at breakfast meant you could not get your own tea or coffee. The first morning I asked for English black tea but received cappuccino instead, I asked they take this back and give me tea it arrived in a pot more than 35 minutes later but with no cup, and the water was already cold.Second night I only got back to hotel after 2300 because of work, so I ordered room service, everything in the menu was very expensive so I ordered one of the cheapest main meal items, a cheese burger at around 2330. Just after midnight I received a call to say they had received my order but the kitchen was busy so it would take 45 minutes to an hour to prepare. This meant I would be paying just under CNY250 for a cheese burger that would take nearly 90 minutes to deliver, I declined.Next morning at breakfast I again asked for tea, it arrived just after I had finished eating and again the pot was cold, there was no milk as I had asked for and I did not want to wait another 45 minutes especially as the breakfast crowd was small, less than 50% of the tables occupied.Checking out took forever, nearly twenty minutes for no apparent reason, there was no unusual amounts on my bill, just two nights stay and two items from the mini bar, the receptionist, again not really friendly or interactive seemed to spend so much time typing away in the computer, scanning bar codes and re he king deposit slips and my card details. I was kept hovering at the linter for over twenty minutes for no reason and I did not ask for, or receive a Fapio or printed out breakdown of the bill so I don’t know why everything took so long. Overall the food was fine just not a big selection, but the service was poor. The rooms are nice and the beds and bedding comfortable, but when I consider I was paying almost triple what I normally pay for hotels in the same area, other hotels were I get much better service, much more friendly and efficient staff and far better in-room dining; better in quality, price and delivery time and a far better selection at breakfast it is just not worth it to stay at this hotel.

I finally got to stay at the long-awaited Mandarin Oriental. The service at the lounge was very meticulous, and the check-in process was highly efficient. The birthday arrangement this time was also excellent. The cake was delicious, and the afternoon tea and dinner at the lounge were both very tasty. You could order as much wine as you wanted at night. There were quite a few people at breakfast, but the dishes were still quite good. When checking out, Silvia recognized me and helped me with the process very quickly. Overall, it was a great experience and I would definitely choose to stay here again.

Stayed here for 1 night during out weekend trip to Guangzhou. As one of the purposes was to dine at the Michelin 2-star restaurant Jiang - by Chef Fei in the hotel, we decided to stay here, too. Booking through Amex Ceturion entitled us to a USD 100 credit for dining/spa, and we used it to offset against the restaurant bill charged to the room.||The room is very spacious and comfortable - not quite as new or nice as the MO in Shenzhen, but very nice in any respect. ||The bathroom area was very large, split into two sections with the shower and the large, oval bath tub, and double vanities on the other side.||We were offered a complientary bottle of red wine, which we chose to take home with us. There was also a big fruit basket, but we were unfortunately too full during our stay to take advantage of all of the varieties of fruits.||The hotel is connected to the Taikoo Hui shopping mall, so it's pretty convenient if one wants some coffee or local snacks.||Breakfast is semi-buffet style. There is a wide selection of hot and cold dishes, with a noodle station. There is also a reasonably large menu to order from, including a decent selection of dim sum items and egg dishes. The only caveat is that on weekends, one needs to go earlier (before 9:30 a.m.) or else one may need to wait a long time for an availale table.||Amex Centurion has priority in terms of early check-in, which is always subject to availability. One this particularly weekend we did not get our rooms by 12 noon. In fact, we didn't get rooms until about 3:30 p.m. I guess lots of people were checking out relatively late.||One thing to note: the power sockets in the hotel rooms were all the standard China 3-prong, instead of universal sockets installed in many global brand hotels. This was a little disappointing, but an issue that is easily solved with a call to housekeeping. Be sure to specify which type of version plug you need when you call.||Overall, though, we were very happy with our stay. The spacious, tranquil room felt very relaxed. Our long lunch at Jiang was also very delicious, with very good service. We look forward to returning.

Stayed here last year in February and not only was the breakfast amazing, but also the room service. The hotel rooms were impeccable with the most beautiful architectural and lighting. A true delight for fans of architecture and interior design. All the amenities that were provided were top notch from the Dyson to the heated Japanese toilet (this was in the corner suite). The service and staff were all outstanding and polite. The hotel was beautifully located next to a luxury mall steps away. One of the best hotels I’ve ever been to. Very safe and quiet both day and night.

My first time visit Guangzhou and first night we stayed at M.O. Everything was great. I made the booking through Amex FHR portal. I arrived earlier around 11am and they were able to find an empty room and let me check in soon. Room is large, didnt get great view though. What really impressed me is their service... Definitely another level compared with any other luxury hotel in China. Especially|Ivy from front desk. She is super helpful, cares about your feeling and makes me feel at home. |Definitely a hotel I would choose next time when I visit Guangzhou.||P.S. |you can ask them to give you a free magnet of M.O. Guangzhou. It's so cute 😍||Mini bar is not free, be careful.

Check-in was officially stated to start at 3:00 PM, but our actual experience was completely unacceptable. We had two rooms booked. One guest arrived shortly after 3:00 PM to check in and informed the front desk that there was a second room and requested that both rooms be on the same floor. This was acknowledged. However, we were told the room was not ready and that we needed to wait more than one hour. The second guest arrived after 4:00 PM, only to be told again that the room was still not ready and that we would need to wait another hour, meaning check-in would be delayed until after 6:00 PM. As a result, guests from both rooms were forced to wait in the lobby from shortly after 3:00 PM until after 5:00 PM — standing around for one to two hours, including elderly guests in their 70s and a 4-year-old child. There was no proper apology, no compensation, no effort to comfort or assist us. We were simply left waiting. What is most disappointing is the attitude. Guests are apparently expected to wait indefinitely due to the hotel’s operational issues, yet are still required to strictly comply with the 12:00 PM check-out the next day. This feels extremely one-sided. When we suggested a very reasonable goodwill gesture — offering breakfast for two guests — the manager refused, stating that the hotel breakfast was “too expensive” to offer. This response was shocking and frankly insulting, especially for a hotel positioning itself as a luxury brand. Choosing Mandarin Oriental should not mean paying premium prices to be treated without basic respect. This experience was far below expectations and not reflective of what this brand claims to stand for

Stay here for 5 nights from 28 Oct to 2nd Nov. Concierge service and Buffet team services were impeccable. These three gentlemen from the Concierge service team were excellent in their services - Younus, the chief concierge, Huge and Jack. They were attentive and helpful. Their good services started from pre checked-in to post checked-in. Jack was always ready to help throughout our stay. I was not able to make on-line dinner reservation due to some limitations with some restaurants I am very thankful for their help in assisting me. The morning buffet breakfast has a good spread and were good. Generally the staff from the buffet team were very attentive and helpful. Finally, the cleaner in the room also make our stay a pleasant one. We will come back again to this same hotel if we visit Guangzhou.

We stayed at Mandarin Oriental for staycation, Guangzhou in celebration of my partner’s birthday, residing on the 22nd-floor Club Lounge, and the experience was nothing short of extraordinary.|The atmosphere was exquisitely refined—elegant, sophisticated, and truly magnificent. The female reception staff extended the warmest and most attentive care, delivering a level of service that stands among the finest we have encountered in China. Their professionalism and genuine hospitality left a lasting impression and inspired us to plan a return visit in the near future.|From the room design and aesthetic sensibility to the prime location, every detail was executed to absolute perfection, leaving nothing to be desired. Having traveled extensively throughout China, it is rare to encounter a hotel that upholds such an exceptionally high standard across every aspect of the guest experience.|Our heartfelt thanks to the entire team for making this stay so memorable.|Erik Johansen & OH