Leighanna K.
Yelp
Dear Mandarin Oriental, you had me at hello. As my first visit to the brand, you made me a customer for life in my first hour of my stay. I've sampled several 5 star brands in the last year and this visit was high on the list.
You're greeted with a warm towel at check in and I loved that they asked about booking the spa (which I had already done). What was great was the front desk then reviewing the etiquette (e.g. you can wear a robe/slippers down), which was super helpful and always a question I have in mind when I visit a new hotel. There is also an atm on level -1 which was very convenient when first arriving to Prague.
I was welcomed graciously to my room with a gift and lovely note celebrating my reason for my stay and had some delicious chocolates, fruit, champagne, and even rose petals & bath salts waiting for me. It was very much appreciated and made my stay feel extra special.
The staff service is impeccable, they make it a point to know your name. The concierge/guest services were very responsive and offered great info for visiting the Christmas markets. Housekeeping was also fantastic. It was like they swooped in as soon as you left the room so you weren't disturbing their cleaning upon your return or return to a messy room. Dining services and room service staff were also attentive and friendly.
Speaking of the room, I booked a standard room and it was very spacious. I was worried it might be loud as I could hear phones ringing in other guest rooms, but as soon as you shut the bedroom door there was near perfect silence. Every time I thought to myself I wish I had xyz, I'd look around the room and it was there - although now I can't remember what those things were, lol. Pretty much every need was met and anticipated which is the best part of staying at a luxury hotel.
The bathroom was also great, spacious and offering a bidet. I'm visiting in December and those constant heated floors were * chef's kiss. Every time I walked into the bathroom, my feet did a happy dance. I even loved the big towels. They also have full size diptyque products available. I loved that they provided a hand sanitizing spray as well.
Ohhh the spa was amazing. They have a delicious green tea to welcome you and I seriously just want to buy it to have at home! I booked the 2 hour deep sleep massage and it was fabulous. I'm having trouble remembering my masseuse's name now, but she was awesome. She was intuitive and provided the perfect pressure. I will be dreaming about this massage for a while and even considered going back again to see her!
If you're considering booking a stay, sign up to be a fan of MO. Even with this being my first stay, it provides benefits on par with Marriott gold status- which is really a phenomenal standout to the brand. They want to make you a repeat customer. You can pick 2 amenities and the list is great (free breakfast, fast wifi, and a room upgrade are on the list), along with others.
I noticed there were some comments on other reviews regarding dining. I felt the offered breakfast buffet was sufficient. Yes, you have to pay more if you want to order an eggs Benedict but this makes sense to me. Omelets are included. Don't miss the mango smoothie (about $4). I also had dinner and a drink at Spices. The bao buns were tasty and I thought the shrimp pad Thai was just okay. It would be nice if the full menu was offered for room service and eventually expanding the service back to 24 hours. There was a night I fell asleep at 8pm and had to raid the mini bar when I woke up at 3. Jet lag is real .
Overall I would be delighted to return and would highly recommend this hotel to other guests. While I didn't see any celebs, they have been known to frequent the location as well.