Mandarin Oriental Pudong, Shanghai

Having never stayed at a Mandarin Oriental Hotel before we truly didn't know what to expect. Suffice to say that we were surprised and delighted from the moment we arrived to our slightly sad departure. In fact, we started calling the hotel "our home" which we never do while on holidays. To escape the inevitable tourist crowds we decided to book a hotel that wasn't in the ever popular The Bund area of Shanghai but in the Financial District - a great decision for many reasons. In fact, straight outside the hotel was the East Bund with a pretty and very green waterfront promenade, with dedicated walking, jogging and bike paths along the Huangpu River. As such, immediately from day one we felt like locals and not tourists. As for the hotel itself our Mandarin River View Club Room was simply spectacular - understated but slightly edgy elegance throughout with ample room for a two week stay - not to mention an awesome view. Of course, the staff throughout the entire property were simply amazing and couldn't do enough for us to make our stay an enjoyable and memorable one. They are all genuinely friendly and welcoming. As for the hotels Michelin Star Restaurant Yong Yi Ting - the food and overall experience deserves it's ongoing star rating - sublime. In essence, we have now discovered a new world class 5 star hotel guest experience benchmark thanks to the Mandarin Oriental Pudong Shanghai. We can't recommend it highly enough and look forward to staying with them again.

What a gorgeous treatment! I was lucky to find this hotel thanks to a friend who traveled to Shanghai before me. I trusted her recommendation, and it was really good! Staying at MO is so relaxing, and you receive excellent treatment. My room faced the river, (which I highly recommend) having that view is truly a once lifetime experience. The staff are very professional and always ready to help. Lastly, I want to say a special thank you to Mr. Luigi. Sadly, I couldn’t say goodbye in person, but I want to express my gratitude here for his kindness!

Wonderful hotel and excellent services. I especially like their SPA massage therapy. My therapist, Newman, is amazing. I try to book an appointment whenever possible. Newman is able to find my pain points and identify the root causes, then addresses them to provide me with great relief. This year he even improved his skills further. Wonderful experience, highly recommended.

Our family stayed here with a young child. The front desk and other staff were incredibly nice and helpful, especially Jennifer. The room is clean and spacious with amazing river view. They provide car service to nearby places within 2km. Breakfast was wonderful with a great selection of food for both adults and kids.

Developed top rating ! from start to finishAmazing 2 night stay. That's *the* place. Top service, professionalism and kindness from all staff members throughout the entire stay. From the spotless check-in manager to check-out professional ladies, to the staff in the Club, Spa, at the entrance, literally at every single touch point (no names mentioned, not sure if it's allowed here). Great room : bedding, all fixtures are good or high quality (one cannot do without a leather wrapped Nespresso machine:). Big views on skyline and city. Impressive swimming pool , meant for swimming not lounging, and gym. Great breakfast buffets, no queues or excessively noisy even during golden week. Small downside, if one wants to be extra picky: the MO lounge club has great views, nice cocktails and amazing service, but food selection is a bit small and very repetitive (mostly the same 2-3 things a la carte and a couple of, cold-only, buffet options. Also only 1 white , 1 red wine. They could easily improve this with a small investment. Stayed at all big names, most everywhere. These guys are real pros, they should be sent around to teach, train and scold other hotel managers - mass market, hard discount experience with long queues at breakfast (tables placed in corridors near the elevators!!) , noisier than a 60 mln passengers airport and a miserable check-in and out. On the contrary MO Shanghai is very close to my lost-in-translation fascinating experiences at the before-renovation Park Hyatt Tokyo. So a big shout out to those who run MO Shanghai!

The staff were professional and friendly. They would approach and initiate to extend their help when required. The lobby lighting and environment were welcoming and upscale. The concierge team was prompt and efficient. The room view was impeccable and quiet and comfortable. Overall, my children love the stay and look forward to return to the hotel.

Ted won over our picky eater with custom lychee mocktails! His animal-shaped dim sums turned dinner into fun. While the Michelin-starred dishes impressed us adults, his engagement with our child showed next-level hospitality. Family-friendly luxury at its best.

The MO Pudong is a truly exceptional hotel. I stayed there with my girlfriend, and everything exceeded our expectations. The pool and gym are top-notch, and our room fully lived up to the high standards expected from the Mandarin name. Breakfast was a real highlight—varied and delicious. The location by the river ferry is perfect, offering stunning views if you have the right room. A special thanks to Sir Luigi for his professionalism and for making sure all our needs were met. Highly recommended for a luxurious stay in Shanghai.